1. Full-Time
  2. Permanent
  4. Food & Beverage


Mercure Nairobi Upper Hill, Nairobi, Kenya






Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

  • Maintain available to provide assistance for any matter related to making the stay of the hotel guest a pleasant and memorable one
  • Welcome guest upon arrival
  • Escort guest to their room, explain room and hotel facilities and offer assistance
  • Keep abreast all hotel promotions, product knowlege, VIP arrivals and upcoming events
  • Maintain continuous contact with hotel guest to ensure that any problem or complain are handle
    efficiently and courteously.
  • Show fullest cooperation and respect within the team and other departments.
  • To prepare and serve beverage orders according to recipes and service standards.
  • To be fully knowledgeable about all bar products.
  • To be able to up sell each time with each customer.
  • To provide high personalized standard of quality and efficient / friendly service.
  • To prepare mise-en-place and perform side duties.
  • To collect all general requisitions and food and beverage requisitions.
  • To have a thorough understanding and knowledge of all beverage items and prepare garnishes accordingly
  • To handle guest enquiries in a courteous and efficient manner.
  • To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
  • To provide friendly, courteous and professional service at all times.


  • Service focused personality is essential and a passion for everything food and beverage
  • Previous experience in a similar role is an asset
  • Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


Browse Jobs