Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
The Barista is responsible for preparing and serving high-quality coffee, tea, and specialty beverages while delivering exceptional guest service in accordance with the hotel's standards. The role ensures consistency in beverage preparation, maintains a clean and organized work environment, manages daily café operations, and contributes to creating a welcoming atmosphere that enhances the overall guest experience.
Beverage Preparation
- Prepare and serve coffee, espresso-based beverages, teas, and other specialty drinks according to established recipes and presentation standards.
- Ensure consistency in beverage quality, taste, and presentation.
- Operate and maintain espresso machines, coffee grinders, blenders, and other café equipment.
- Prepare non-coffee beverages and light food items, where applicable.
- Monitor beverage quality and immediately address any inconsistencies.
Guest Service
- Welcome guests warmly and provide friendly, attentive, and personalized service.
- Take customer orders accurately and process payments using the Point of Sale (POS) system.
- Recommend beverages and menu items while promoting upselling opportunities.
- Respond professionally to guest inquiries, feedback, and complaints.
- Build positive guest relationships by creating a memorable café experience.
Café Operations
- Set up and prepare the coffee station before opening.
- Replenish coffee beans, milk, syrups, cups, and other operating supplies.
- Monitor stock levels and report shortages to the supervisor.
- Ensure all opening and closing procedures are completed accurately.
- Assist in receiving and storing café supplies following FIFO (First In, First Out) principles.
Food Safety & Hygiene
- Maintain cleanliness and sanitation of coffee equipment, counters, workstations, and seating areas.
- Follow food safety, hygiene, and HACCP standards at all times.
- Ensure proper storage and handling of food and beverage products.
- Perform regular cleaning of espresso machines, grinders, refrigerators, and related equipment.
- Report equipment malfunctions or maintenance needs promptly.
Cash Handling & Administration
- Process guest transactions accurately using the POS system.
- Handle cash, credit card, and other payment methods according to hotel procedures.
- Balance cash float and complete end-of-shift reconciliation where required.
- Maintain accurate records of sales and inventory usage.
Collaboration
- Work closely with the Food & Beverage team and kitchen to ensure smooth service.
- Support colleagues during busy periods and special events.
- Assist with café promotions, seasonal menus, and new beverage launches.
- Participate in team briefings, training sessions, and continuous improvement initiatives.
Qualifications
- High School Diploma or equivalent.
- Barista certification or coffee training is an advantage.
Experience
- Minimum 1–2 years of experience as a Barista in a café, restaurant, hotel, or specialty coffee shop.
- Hospitality hotel experience is preferred.
- Pre-opening experience is an advantage.
Additional Information
At Gamra by Mantis, we create meaningful experiences inspired by nature, culture, and adventure. As part of the Accor family, we seek Heartists who are passionate about hospitality, committed to excellence, and dedicated to creating memorable guest journeys through genuine care and personalized service.
