Banqueting Coordinator

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries. 

With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play. 

By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.

Supporting the sales activity for both hotels in the Corporate & Conference segment, organisation and smooth running of events on behalf of all clients for the Conference and Events Department. To maintain and increase the quantity of sales, maintain and develop new relationships with clients (new and existing). Present a professional, friendly and efficient impression of the Hotel at all times. Please note the below duties are not limited to the job description of the position.

Main Duties:

• Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).
• This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
• Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
• Handle any other department issues related to groups (follow up on prepayment, routing, vouchers…)
• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
• Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
• Produce reports and statistics as requested by the Group Services Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
• Manage Group payments, cancellations, rooming lists and terms and conditions.
• Maintains a precise filing system for all Group reservations and correspondence.
• Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
• Performs all reservations duties including making and entering reservations as required (e-mail, fax, phone).
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.
• Maintains control of Guest History and implement policy and procedures.
• Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
• Clear communication with all staff in relation to all group related topics.

The ideal candidate for the position of Banqueting Coordinator should possess:

1. Education: A minimum of a high school diploma or equivalent; a university degree in Hospitality Management, Event Planning, or a related field is highly preferred.
2. Experience: A minimum of three years of demonstrable experience in the hospitality industry, with a focus on event coordination or banqueting services.
3. Technical Proficiency: Advanced computer literacy, including proficiency in Microsoft Office Suite and hotel management software i.e. Opera System.
4. Communication Skills: Exceptional verbal and written communication abilities, with the capacity to interact professionally with clients, guests, and colleagues at all levels.
5. Organisational Abilities: Strong organisational skills with meticulous attention to detail and the ability to manage multiple tasks simultaneously.
6. Problem-Solving: Demonstrated ability to think critically and resolve complex issues in a fast-paced environment.
7. Teamwork: Proven track record of working effectively in a team-oriented, collaborative environment.
8. Customer Service: Exemplary customer service skills with a commitment to exceeding client expectations.
9. Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays as required by the nature of the hospitality industry.
10. Language Skills: Fluency in English is essential; proficiency in additional languages is advantageous.

The successful candidate will be a dedicated professional who can thrive in a demanding hospitality environment and contribute significantly to the success of our Conference and Events Department.

At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists

Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.