Company Description
A Storied Past. A Brilliant Future.
For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Why work for Fairmont?
A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
To successfully set and prepare banquet floor for meetings and functions as specified by
event contracts, resumes, and supervisors in a congenial, friendly, helpful and efficient
manner.
- To be hospitable, friendly, welcoming and converse with guests
- Serving and clearing plated banquet events (tray service)
- Serving and clearing buffet banquet events
- Serving and clearing reception banquet events
- All tables must be setup according to Fairmont standards or as directed by Leadership
- Complete opening and closing duties as assigned
- Be aware of all hotel areas & outlets to be credible when responding to guests’
- requests,
- Maintain good eye contact and personal service when interacting with all guests
- To be knowledgeable of the menu, dietaries, wine & beverages before service begins
- Conduct themselves within all policies set forth by the department and the Hotel
- To have knowledge of all tasks and the methods of service of all banquet setups
- Understand and carry out the servicing of all banquet event orders
- Arrive on duty on time with proper attire and prepared for shift
- Participate in maintaining a clean and well-kept working environment
- Conduct yourself in an orderly and respectful manner at all times,
- Assist in facilitating all guest requests promptly
- Ensure all allergies are safely catered for with an alternative that meets guest needs
- Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
- Adhere to alcohol handling procedures and policies ensuring responsible alcohol service
- Will work weekends, holidays and shift work as scheduled
- Any other tasks as assigned
Qualifications
- Teamwork approach to all duties and helpful attitude with co-workers
- Efficient and effective approach to completing all tasks
- Food and beverage knowledge
- Previous banquet service experience and knowledge
- Physically fit to transport and carry heavy equipment
- Smart Serve Certification
Physical Aspects of Position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 35 lbs and occasional lifting up to 50lbs
- Constant pushing, pulling, lifting, and carrying
- Frequent ascending or descending, stairs and ramps
Additional Information
What’s in it for you?
- Starting Rate of Pay: $17.60 per hour.
- Free Meals: Healthy meals on us every shift.
- Travel Discounts: Sweet deals at Accor hotels worldwide.
- Dry Cleaning: Free dry-cleaning for your work gear.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
- Level Up: Unlock new career heights with exciting growth paths.
This posting is for an existing vacancy.
AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com
Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
