Banquet Head Houseperson

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity. 

Be a part of a spectacular event! As a Banquet Head Houseperson with The Fairmont Jasper Park Lodge, you will create a special event that our Guests will remember. Your ability to work as a team player combined with your service skills and your engaging personality will ensure that our Guests have a memorable experience.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:

Reporting to the Director of Banquets, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Ensure the general set up of meeting spaces is complete as per service standards and event orders
• Ensure post conference tear down and preparation for following groups, reporting room deficiencies to supervisor
• Support department; assisting food & beverage outlets in such ways as setting buffets; staging events & theme décor
• Build, set, serve and tear down of coffee breaks
• Review banquet event orders to ensure the proper set-ups are in place
• Service of continental breakfasts and working lunches
• Communicate, anticipate & cater to the every need of group conveners and members for the duration of their stay; ensuring they are comfortable and all expectations are exceeded
• Assist with coaching and training the Banquet Houseperson team
• Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
• Maintain all storage areas
• Conduct pre-function meeting with houseperson team
• Be flexible to change under tight time constraints while still keeping to schedule
• Support in house audio visual suppliers (PSAV) where required
• Liaise with the Conference Services/Catering Department to ensure events are executed successfully
• Liaise with onsite meeting planner to ensure clients’ needs are being meet
• Balance operational, administrative and Colleague needs
• Participate in regularly scheduled departmental meetings
• Ensure outlet policies, procedures and service standards are followed
• Ensure all safety and sanitation policies when handling food and beverage are followed
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Other duties as assigned

Your qualifications and skills include:

• Previous food & beverage leadership experience preferred
• Previous banquet or convention houseperson experience an asset
• Food & Beverage training and experience an asset
• Proserve Certification required
• University/College degree in a related discipline an asset
• Ability to multitask and work well under pressure in a fast paced environment
• Previous knowledge of audio visual equipment an asset
• Possess the ability to adapt, overcome & improvise
• Must have strong English communication and organizational skills
• Strong interpersonal and problem solving abilities
• Ability to delegate tasks to team members
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must meet the minimum requirements on the Gallup Online Assessment for Front of House
• Take ownership of duties and work unsupervised
• Must be self motivated and a strong team player
• Be willing to make decisions in support of excellent guest service
• Great eye for Detail
• Must possess a Valid Alberta Driver's License

Physical Aspects of Position (includes but not limited to):          

• Sitting: 1-2hrs/day
• Walking: 7-8hrs/day
• Standing: 1-2hrs/day
• Lifting: 5-6hrs/day does not lift weights over 50lbs
• Bending/reaching: 2-3hrs/day
• Pushing/pulling: 1-2 hrs/day
• Visual Effort: high
• Environmental Stress: busy atmosphere, both internal and external temperatures

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS