- Full-Time
- Permanent
- MERCURE
- Others
__jobinformationwidget.freetext.LocationText__
Mercure Rio Boutique Copacabana, Rio de Janeiro, Brazil
__jobinformationwidget.freetext.ExternalReference__
REF1158T
Auditor Noturno
Region
Americas
Hotel 4 estrelas na orla de Copacabana. Pertencente a rede de hotéis da empresa ACCOR.
Recepcionar hóspedes/clientes no balcão, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclamações etc.), durante toda sua estada.
Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo à entrega das chaves e encaminhando-os aos respectivos apartamentos.
Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os pagamentos, bem como montando/organizando os respectivos processos.
Garantir o cumprimento aos procedimentos da recepção, bem como efetuar os processos de faturamento e procedimentos de “Auto-Controle”. em situações emergenciais, cumprir os procedimentos básicos e acionar os responsáveis (pane na internet, falta de água quente, vazamento, falta de energia, etc.).
Efetuar backup de informática e os procedimentos do servidor. Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes, assim como reportar informações, anormalidades e problemas que ocorreram em seu turno ao superior imediato. Verificar itens de manutenção e segurança, mediante check-list, percorrendo as áreas/instalações do hotel e registrando irregularidades.
Alimentar o sistema com as informações de reserva do cliente.
Oferecer, pontuar e operar o programa de fidelidade de acordo com os padrões estabelecidos.
Gerar faturamento e emitir boletos bancários referente às NFs do dia conferindo os dados para posteriormente encaminhar ao setor ADM quando necessário.
Efetuar a passagem de turno, seguindo, rigorosamente, os procedimentos preestabelecidos.
Cursando superior em Hotelaria, Turismo ou compatível.
Pacote Office Internet.
Inglês Intermediário.
Cursos e qualificações na área será um diferencial.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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