- Full-Time
- Permanent
- RAFFLES
- Food & Beverage
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Raffles Singapore, Singapore
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REF67092J
Associate Sommelier
Region
Luxury & Lifestyle
The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations.
Primary Responsibilities
Delivers Friendly and Efficient Wine Service
- Serves wine in efficient manner (in the right condition; glassware, temperature etc).
- Assists Sommelier in offering wine options, offers wine advice and takes orders.
- Offers aperitif, upsell wine by the glass and bottle, offers after meal service.
- Is well presented and adheres to hotel’s grooming standard.
- Greets and farewells guests in a friendly, courteous manner.
Focuses on the Guest Dining Experience
- Uses guest names when it’s appropriate.
- Adjusts service to meet guests’ special requests and provides personalised service.
- Uses a Heartist® approach – makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Looks for ways to upsell and add value (e.g. suggesting another glass of wine, when first glass emptied).
Works as Part of the F&B Service Team
- Accuracy in wine order taking.
- Timeliness in pick-up and delivery of wine and beverages.
- Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs and completing daily wine reports
- Cleanliness and work safety in wine and service areas.
Involvement in Wider Job Function Relationships
- Participates in training activities to improve wine knowledge and skills.
- Follows guidelines provided in colleague handbook.
- Understands emergency procedures, health and safety requirements.
- Maintains collaborative working relationships with colleagues and supervisors/managers.
Other Responsibilities
- Performs any other duties that may be assigned by the Head of Department.
- Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.
- Performs any other duties and responsibilities that may be assigned.
Candidate Profile
Knowledge and Experience
- Certificate or diploma in Hospitality or related field.
- Experience in Wine (e.g. Wine making, wine sales, Master court sommelier, WSET Level 2 etc.).
- 1 year in a wine service position, or similar operations.
- Has Service or Retail experience.
- Possesses Wine, beverage and food knowledge through professional or personal interests (personal interest/ professional).
Competencies
- Technical service skills.
- Interpersonal skills – communicates effectively with others.
- Proficient in written and conversational English.
- Reliable and consistent.
- Strong interest and passion for wine with high potential to become sommelier
- Presentable and well groomed, adheres to Raffles Hotel Singapore grooming standards.
- Enthusiastic and energetic.
- Works as part of a team.
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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