- Full-Time
- Permanent
- FAIRMONT
- Wellness & Recreation
__jobinformationwidget.freetext.LocationText__
Accor Management LLC, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF18822X
Assistant Spa Director
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Scope and Objectives
The Assistant Spa Director is responsible for the establishment and execution of clear short- and
long-term goals. This includes the daily leadership of the spa and / or fitness / recreation team,
business and strategic directions of the business, including marketing and social activities to promote
the spa and / or wellness facilities. The quality and guest experience, as well as team motivation, is a
key component of everyday operations. Proactive management of financial P / L for maximum
business opportunities as well as ensuring that optimal internal auditing processes are in place.
Job Responsibilities
- Adhere to the Spa Policy & Standard Operating Procedures manual.
- Act as an Ambassador for the spa and hotel brand for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.
- Manage the operations and efficiency of the spa facilities.
- Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams.
- Establish proactive strategic initiatives for the spa to help market the overall offers / products.
- Maintain extensive knowledge of competitors, including locations, product offerings, pricing,
- promotions, and sales techniques.
- Carry out any other duties and responsibilities as assigned by the hotel team.
- Protect the rights of the property at all times.
Administrative and Financial Responsibilities
- Assist in the development and implementation of financial budgeting and analysis for the departments within the facility.
- Provide monthly budget and forecasts when requested.
- Responsible for staying within the allocated budget from cost and maximising profitability.
- Establish reliable systems to track all internal inventories for the department and report any variances.
- Approval of payroll hours and hotel administered service charges / gratuity reports.
- Generate and review daily / monthly facility and productivity reports including monitoring schedules.
- Review / approve purchase requisitions and all invoices before transactions. Control the cost of goods purchased, services supplied and labour necessary for the sales and production of our products and services.
- Maintain warrantee and service agreements on all equipment and work with engineering to resolve any malfunctions and initiate repair.
- Submit monthly reports using the spa performance reporting tool to the property and corporate teams.
- Report any maintenance requirements of the spa.
Strategy and Marketing of Spa Assets
- Lead the implementation of a 12-month strategic initiative and marketing plan identifying new business and marketing opportunities inclusive of social, digital and events. This includes initiatives to drive awareness for in-house guests, corporate groups as well as the local community.
- Create a pricing structure for treatments / retail adapting to local market conditions and hotel rates.
- Ensure all collaterals and communication are aligned with the brand guidelines. If none are available, seek support from the corporate teams.
Revenue Management and Financial
- Establish strong yearly KPI goals aligned with expected revenue. Follow the revenue management guideline for Accor for spa / well-being.
- Attend weekly meetings to understand new business opportunities within the hotel and the local community.
- Practise revenue management to maximise daily targets.
- Establish a pricing list as per the Accor spa revenue management recommendations.
- Assist management with the month-end profit and loss statement distribution.
Guest Quality and Operational Excellence
- Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
- Perform regular treatment and facility audits to maintain brand standards.
- Be present in daily operations to oversee the success of the guest and colleague experience, including daily walk-throughs to assess quality.
Education and Experience
- Bachelor’s Degree (Business Administration) is an asset.
- Minimum of 2 years’ experience in a management position in a spa or related field.
- Experience in spa therapy role is recommended.
- Previous luxury hotel experience with background in financial budgeting and forecasting.
Talent and Culture / Team Communications
- Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
- Regular communication and departmental meetings for the colleagues in each department including regular updates, motivation and recognition.
- Attend briefings to communicate daily spa and fitness activities as well as understand what is happening within the hotel.
- Ensure spa and recreation team maintains a positive relationship internally and with other departments in the hotel.
- Efficient organisation of the onboarding of all new Accor staff and cross-training of all colleagues in all applicable positions and aspects of job tasks.
- Assist in the recruitment, development, training and recognition programs of all team members.
- Conduct anticipated performance reviews for all colleagues reporting to this position as per Accor yearly cycles. This includes performance management of any disciplinary concerns.
- Understand and adhere to the Accor Code of Ethics book.
Health, Hygiene and Safety
- Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
- Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
- Maintain peak conditioning of the facility at all times through cleanliness and hygiene.
- Ensure guest / member satisfaction at all times by assuring safety and service is always the spa’s first priority.
- Assist in the development and compliance of all departmental emergency procedures.
- Ensure all potential and actual hazards are reported as well as rectified immediately.
- Assure safety of the persons and the property of all within the premises by fairly applying
- hotel regulations and strictly following existing laws.
- Handle emergency situations with urgency and discretion.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Hamilton
Job Category
Wellness & Recreation
Description
Reporting to the Assistant Spa Manager, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engaging and proactive guest servic
Reference
128215e3-f434-4e79-aa3d-ae6834cb1fe3
Expiry Date
01/01/0001
Salary
Location
Fairmont Mumbai, Mumbai, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Mumbai
Job Category
Wellness & Recreation
Description
Job Responsibilities:Guest Support & Preparation:Assist guests in getting ready for their therapies, including helping with equipment setup and ensuring they are comfortable.Provide guests with a brie
Reference
0f520131-f190-4cb7-8a1b-c89dfd45bc60
Expiry Date
01/01/0001
Salary
Location
, San Diego, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Diego
Job Category
Wellness & Recreation
Description
Spa and Recreation SupervisorThe Spa and Recreation Supervisor will supervise spa and recreation department. Under the direction of the Spa and Recreation Management team, oversee spa and recreation
Reference
7fa15b36-c766-4236-b3ce-c0de30534b58
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Associate
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Wellness & Recreation
Description
Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging serviceAssist in the op
Reference
a9902990-934e-4e40-a71c-f78276a60a66
Expiry Date
01/01/0001
Salary
Location
, London, United Kingdom
Experience Level
Not Applicable
Job Schedule
Casual
Brands
FAIRMONT
Job type
Permanent
Locations
London
Job Category
Wellness & Recreation
Description
Job Title: Beauty Therapist Department: Beauty & Fitness Inspired & Supported by: Senior Beauty TherapistSalary: £31,083 (including service charge) Your purpose will be: To provide a welcoming and
Reference
a1566437-91cf-4fa2-8683-4925565a82f2
Expiry Date
01/01/0001
Salary
Location
Raffles London at The OWO, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
London
Job Category
Wellness & Recreation
Description
The Raffles London Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 excepti
Reference
89be90c2-f97a-4670-af9d-783ced312b1a
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Château Montebello, Montebello, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Montebello
Job Category
Wellness & Recreation
Description
Participer à la communication et à la coordination des activités nautiques.Offrir un service à la clientèle de qualité (en personne, par courriel et par téléphone).Conseiller les clients sur l’équipem
Reference
0c9e1703-25f0-4abc-a784-b8939229bc53
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Wellness & Recreation
Description
Spa TreatmentsPerform a variety of treatments, including massages, facials, body scrubs, wraps, and other spa services tailored to guest needs.Maintain a deep understanding of various therapies and re
Reference
2cb10e0b-8301-49aa-a630-d951c70c843b
Expiry Date
01/01/0001
Salary
Location
Cures Marines Hotel & Spa Trouville MGallery Collection, Trouville-sur-Mer, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Trouville-sur-Mer
Job Category
Wellness & Recreation
Description
Votre poste a un réel impact en termes de satisfaction dans l'expérience du client de son arrivée à son départ. Vous serez l’ambassadeur de notre nouveau concept.Dispense les soins esthétiques et d’hy
Reference
c6f1e412-cc41-48a5-9645-d3b8ede21b61
Expiry Date
01/01/0001
Salary
Location
Mövenpick Tala Bay, Aqaba, Jordan
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Aqaba
Job Category
Wellness & Recreation
Description
Reception Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable exper
Reference
40c3e18f-f946-47fa-ab15-31ea9635912c
Expiry Date
01/01/0001