Company Description
Who We Are
A Storied Past. A Brilliant Future.
For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Why work for Fairmont?
A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
The Opportunity:
The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas for each meal period, assisting with the smooth execution of meal service during peak times, and offering continued support in preparation for the next meal period. The Assistant Server will be an integral part of the Lobby Lounge team.
In this role you’ll get to:
- To promote and maintain a positive working relationship at all times.
- To report for duty punctually, in full uniform according to appearance and grooming standards.
- To have a full understanding of the food and drink offerings in the outlet, including dietary restrictions, and be proficient in answering any guests’ questions.
- To demonstrate a complete understanding of Lobby Lounge policies, procedures and set service standards as outlined in the Royal York Colleague Handbook
- To demonstrate a complete knowledge and understanding of all steps of service and duties and perform them to the set standards as outlined in the Job Task Checklist.
- To assist all Guests (internal and external) with any inquiries or requests in a pleasant, helpful manner.
- Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience.
- Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in the Lobby Lounge.
- To understand how to operate all the equipment used in the outlet.
- To fully understand and follow the hotel’s recycling program and procedures.
- Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
- Adhere to alcohol handling procedures and policies.
- Adhere to all LQA standards set for the department.
- Will work weekends, holidays and shift work as scheduled.
- Any other tasks as assigned.
Qualifications
What you need to succeed:
- Previous work experience in a restaurant/food and beverage setting..
- Excellent interpersonal skills and a team player attitude.
- OTEC certificate an asset.
- Flexibility with shifts of the outlet dependent on business demands
- Willingness to learn new concepts and ideas.
- Smart Serve Training Certification.
- Experience working in Unionized Environment
Physical Aspects of Position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 50 lbs
- Constant kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps
At Fairmont Royal York, we embrace an on-site work philosophy, inviting you to join us in our Toronto hotel five days a week. Here, it's more than just work; it's about nurturing the people-centered culture we hold dear. Come be a part of it!
Additional Information
What’s in it for you?
- Starting Rate of Pay: $17.60 per hour. You will receive a wage increase following six months of compensated service, as per the collective agreement.
- Free Meals: Healthy meals on us every shift.
- Travel Discounts: Sweet deals at Accor hotels worldwide.
- Dry Cleaning: Free dry-cleaning for your work gear.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
- Level Up: Unlock new career heights with exciting growth paths.
This posting is for an existing vacancy.
AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com
Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
