Assistant Reservations Manager

Novotel London West Hotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms.

We are excited to be looking for an Assistant Reservations Manager to join our team. We are looking for someone who is experienced in this field and above all, we want someone who enjoys being part of team, working with our employees, clients and is enthusiastic, creative and passionate about what they do!

If you are an organized individual who is looking for a varied role and has a can-do attitude we would like to hear from you. Do not miss this fantastic opportunity.

• In conjunction with the Reservations Manager, coordinate and managing the daily operations and efficient running of the Reservations Department, ensuring the department objectives are being achieved
• Delegate tasks to team members by assigning duties and preparing their work schedules
• Ensuring all administrative procedures are completed accurately and in accordance with the departmental and hotel guidelines
• Working with the Reservations Manager to implement and deliver individual and departmental training plans
• Working with the groups team on a day to day basis ensuring all enquires are analysed and responded to within brand standard timeframes
• Assist in the preparation of contracts for the leisure segment (FIT, group allocation and series)
• Work closely with Director of Sales & Marketing, Reservations Manager and Revenue Manager to set daily pricing and business strategies for all segments to maximise occupancy and ADR.
• Preparation of departmental financial & KPI results for presentation at monthly departmental meetings and weekly commercial meetings

• At least 2 years’ experience in a hotel reservations team
• Problem solving, analytical, reasoning, motivating, organizational and training abilities
• Excellent knowledge of reservations, Opera Cloud and Microsoft Office suite would be highly desirable
• Understanding of Revenue Management principles

Benefits

• Competitive Salary 
• Automatic enrolment into a workplace pension scheme
• Access to Accor Hotels UK discounts & benefits
• Access to exclusive high street & lifestyle offers
• Career opportunities within the UK, Europe and Internationally.
• And lots more......

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.