- Full-Time
- Permanent
- ACCOR
- Administration & Support
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RAFFLES RAFFLES JEDDAH, Jeddah, Saudi Arabia
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REF66007R
Assistant Reservation Manager
Region
Luxury & Lifestyle
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
We are seeking a highly organized and customer-focused Assistant Reservation Manager to join our team in Jeddah, Saudi Arabia. As a key member of our reservations department, you will play a crucial role in overseeing daily operations, optimizing inventory, and ensuring exceptional guest experiences.
- Assist in managing the daily operations of the reservations department
- Collaborate with Sales, Revenue Management, and Marketing teams to develop and implement new packages and rates
- Oversee the training and development of Reservation Agents
- Monitor and balance guestroom inventory, addressing capacity challenges and finding solutions
- Handle guest inquiries and complaints related to reservations
- Assist in creating and managing department incentive programs
- Support the scheduling and payroll processes for the reservations team
- Conduct regular team meetings to ensure effective communication
- Assist in the recruitment and onboarding of reservations staff
- Analyze sales reports and provide insights to optimize reservation strategies
- Stay updated on local tourism trends and adjust reservation strategies accordingly
- Ensure compliance with company policies and procedures
- Previous leadership experience in a hotel environment, preferably in reservations
- Strong working knowledge of Opera Property Manager System (PMS)
- Familiarity with Central Reservation Systems (CRS)
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Proficiency in Microsoft Office suite, particularly Word and Excel
- Detail-oriented with exceptional organizational and time management skills
- Ability to work efficiently in a fast-paced, high-pressure environment
- Knowledge of revenue management principles
- Familiarity with local tourism and hospitality trends in Jeddah, Saudi Arabia
- High School diploma required; Bachelor's degree in Hospitality Management or related field preferred
- Fluency in English; Arabic language skills are a plus
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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