Assistant Reception Manager

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An exceptional opportunity presents itself for an Assistant Reception Manager to be part of an iconic London hotel in the Heart of Wembley.

Reporting into Reception Manager, you will provide the necessary guidance and leadership for managing the daily Front Office operations and delivering on this promise to our guests. Holding a discerning eye towards maintaining exceptional operational standards at the front desk and switchboard, this is a key role in the departmental structure. You will take great pride in ensuring our operation has a guest centered focus in everything that we do and foster a supportive and engaging environment for the Front Office team to provide this. As the Manager on Duty, the role requires a courteous and efficient manner in dealing with guest’s complaints and ensuring issues are adequately resolved in line with exceeding our guest’s expectations.

Specifically as the Assistant Reception Manager:

• Previous experience within a luxury hotel environment working with Opera.
• A willingness and eagerness to contribute towards maintaining standards and objectives in line with the broader Novotel vision.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• Well developed technical and computer skills.
• Previous experience of team handling is desired in a 4 star hotel.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Who are we looking for?

• Attention to detail
• Previous experience within the hotel industry preferably in the 4 star market
• Guest focus
• Team player
• Well-organised.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.