- Full-Time
- Permanent
- NOVOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Novotel London West, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF27826X
Assistant Night Manager
Region
Europe and North Africa
This vacancy has now expired. Please see similar roles below...
Novotel London West Hotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms.
As our next Assistant Night Manager, you will …
- Be responsible for the hotel after the departure of all day managers.
- Ensure security for all guests and their property.
- Have a full working knowledge of all areas of the hotel.
- Ensure that guests receive a warm and hospitable greetings and farewell.
- Handle customer complaints at night and assist with F&B complaints when necessary.
- Strive to optimize the occupancy rate, the average price per room and the turnover for the hotel and the hotels in the Accor group in accordance with the pricing policy of the hotel.
- Maximise revenue by upselling and following yield recommendations.
- Minimise bookouts.
- Ensure all night audit functions are carried out smoothly and efficiently.
- Ensure all Front of House public areas are cleaned, creating a professional impression to customers and employees.
- Be aware of all hotel cash & credit procedures, ensure all till readings balance & are paid in.
- Control guests’ credit limits, deduction and refunds, bedroom reconciliation, banking and all other night control requirements.
- Complete Night Audit procedures.
- Prepare an activity and incident reports every night and prepares a hand-over the next shift team.
- Prepare debtors files for the accounts department.
- Lead the department and create a team environment, which promotes good morale and ensures a high level of commitment and pride in the hotel.
- Ensure effective communication with team members by holding regular briefing sessions and meetings.
- Carry out any other duties as and when required.
A little more information:
We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training program that will support you at every step in your new role.
By joining us as an Assistant Night Manager, you will become part of a friendly team of 150 talents. Our hotel offers 630 spacious rooms and 33 dedicated conference, meeting and events spaces suitable for 1 to 2,000 people, no other venue in London is as well-equipped or as flexible.
To ensure you will be successful in your role you will need to possess:
- At least 2 years’ experience in the hotel industry in a similar role.
- Fluent in English, both written and spoken (and a 2nd language would be a plus).
- Excellent communication, presentation and interpersonal skills - A strong team player.
- Strong interpersonal and problem solving abilities and the ability to lead by example.
- Experience in the following systems desirable: Opera Cloud, ResaWeb, Hotelink.
- Capable of organizing time and work efficiently.
- Must be legally eligible to work in UK.
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively initiatives to build a more inclusive and sustainable world
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Information on the processing of personal data
When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Novotel Marsa Alam Beach Resort, El Qusseir, Egypt
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Egypt
Job Category
Rooms
Description
To have a full working knowledge and capability to perform all duties and tasks in the assigned Place of Work to the standard set.To ensure that all VIP and Loyalty Program guest are being, met upon a
Reference
76b60b2f-e2a9-4a69-bb08-26234a9a49ce
Expiry Date
01/01/0001
Salary
Location
Fairmont Makati, Makati, Philippines
Experience Level
Student
Job Schedule
Casual
Brands
ACCOR
Job type
Apprenticeship
Locations
Makati
Job Category
Rooms
Description
We're looking for a front office agent intern for internship.Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedure
Reference
2d9f23eb-63ba-4c4b-870a-8891086332b6
Expiry Date
01/01/0001
Salary
Location
Novotel Visakhapatnam Varun Beach, Visakhapatnam, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Visakhapatnam
Job Category
Rooms
Description
We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team in Novotel Visakhapatnam Varun Beach, India. As a key member of our front office team, you will play a cru
Reference
fe911a7a-c8c8-4100-9154-0ebd48a28796
Expiry Date
01/01/0001
Salary
Location
Pullman Bali Legian Beach, South Kuta, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
South Kuta
Job Category
Rooms
Description
Ensure the smooth and efficient daily operation of the Guest Experience department.• Oversee the implementation and compliance of brand standards, including Leading Quality Assurance (LQA) audits.• Ma
Reference
525ee23e-e6d5-4873-a526-cd049d37dcf0
Expiry Date
01/01/0001
Salary
Location
Novotel São Paulo Center Norte, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Auxiliar o seu superior na coordenação do trabalho da equipe, orientando, priorizando/distribuindo tarefas e solucionando os problemas operacionais pertinentes.• Acompanhar a ocupação do hotel, em con
Reference
04818d31-a350-47e4-8c99-82d6214d1b67
Expiry Date
01/01/0001
Salary
Location
Novotel São Paulo Center Norte, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, recl
Reference
8d72ae49-a7ca-4ed3-afef-a572f163551c
Expiry Date
01/01/0001
Salary
Location
Novotel São Paulo Center Norte, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Arrumar os apartamentos, durante a permanência e após a saída dos hóspedes, efetuando a limpeza de todas as suas dependências, trocando enxovais e repondo os materiais necessários (amenidades). Organi
Reference
00dd753d-5e58-438a-8ec2-29275cb3309a
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Alger Aéroport, Bab Ezzouar, Algeria
Experience Level
Executive
Job Schedule
Full-Time
Brands
MERCURE
Job type
Temporary
Locations
Algeria
Job Category
Rooms
Description
L'Hôtel Mercure Alger Aéroport, un établissement renommé, est à la recherche d'un(e) Duty Manager compétent(e) et motivé(e) pour rejoindre son équipe dynamique.Description du poste : En tant que Duty
Reference
d9548be2-da5b-436e-845d-fcf21185a110
Expiry Date
01/01/0001
Salary
Location
Fairmont Doha, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
Primary ResponsibilityAdhere to the established standards of conduct and house rules, fire regulations and department procedures and policies.Report to shift on time in issued uniform in a clean, neat
Reference
d247f9e8-776d-4447-a5b5-276daccb317c
Expiry Date
01/01/0001
Salary
Location
Fairmont Doha, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
Scope and Objectives The Laundry Supervisor will focus at all time in keeping the guest garments and hotel linen in a perfect state of appearance and maintenance, using creative and innovating ways to
Reference
8c55efc0-7047-4276-9b43-d8eab60a17c2
Expiry Date
01/01/0001