Assistant Manager- Learning & Development

• JOB PURPOSE

To manage the learning and development process for all talent in the hotel. This position will ensure that all learning activities support Hotels philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.

• EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• The Learning and Development will co-ordinate the actions of the hotel leaders and team in the elements of the Talent Journey including but not limited to, Employer Branding, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Corporate Social Responsibility and Satisfaction & Engagement with the objective of providing business support to all departments through collaboration and coaching.
• KEY OPERATIONAL RESPONSIBILITIES

Custodian of the Company Culture  

• Ensure that the guest is at the center of every single strategic initiative, project or process;
• Share the vision and strategy of Hotel the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate;
• Provide feedback from the guest on the teams’ performance to the team;
• Ensure that all team members feel trusted and valued for their accountability and risk taken.

Employer Branding

• Establish relationships with local schools and colleges;
• Engage in social media to promote the hotel as best place to work;

Recruitment and Selection

• Deliver training on behavioral interviewing and selection to the heads of department and those responsible for recruitment;
• Identify high potentials through vertical and laterally movements within existing talent by providing recommendations for departmental transfer in accordance to their skill set;
• Assist in monitoring present and future trends in the local labor situation, social legislation and make appropriate recommendations.

Induction and Onboarding

• Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival;
• Co-ordinate and conduct orientation programs and three month training plans;
• Appoint a support person within the operational team for each and every new talent;
• Seek feedback from new talent in their first month of employment;
• Arrange probationary reviews and provide feedback to talent.

Performance Assessment and Feedback

• Train leaders in the annual performance appraisal process in line with the Leadership Capability Framework;
• Work with line managers to analyse performance by identifying area for improvement;
• Encourage an environment which supports open ongoing feedback and coaching to breach gaps for better performance;
• Celebrate team and individual success;
• Train and assist managers in setting objectives and goals for talent which are SMART and in line with the business strategy;

Learning and Development

• Conduct/review training needs analysis annually and budget accordingly;
• Plan training for future skill requirements and not just current;
• Ensure development and implementation of annual training plan training to address and narrow the performance gap;
• Maximise the use of Hotels Academic programs to address gaps in performance;
• Deliver all brand customer service and quality standards training to all members of the team;
• Maintain accurate reporting on the training delivery and learning programs implemented;
• Evaluate the effectiveness of the training for ROI and ROE;
• Seek feedback from participants and their managers for effectiveness of learning and development programs;
• Create a learning environment where each person has a personal development plan;
• Follow up talent after attending Hotels Academies training programs to support the application of learning on the job;
• Co-ordinate cross exposure and project based learning for star talent;
• Ensure all talent have access to learning opportunities;
• Participate actively in the Certified Trainers Network

Talent Potential Identification

• Assist the department heads in completing talent potential assessments to identify star talent;
• Provide access to development activities for star talent.

Career Management

• Understand the career ambitions of star talent and ensure this is communicated within the leadership team and to corporate;
• Provide communication on career paths available with Hotels;

Culture Diversity and Inclusion

• Demonstrate the Hotels values in all behaviours and identify and address integrity gaps in others;
• Communicate the Hotels Ethic Charter, monitor behaviours of others and address any behaviour which is not in line with the charter;
• Support diversity in the leadership of talent during training events ensuring equality of treatment based on competencies;
• Communicate to talent all corporate diversity programs such as Women at Accor Generation and He For She and support through active participation in any associated activities.

Policies and Procedures

• Follow the Talent and Culture policies and procedures including Keys to Success;
• Ensure departmental Keys to Success are communicated and implemented throughout the hotel, provide training support where required;
• Communicate on Talent and Culture policies and procedures to all employees;
• Deliver training on how to provide a safe working environment by ensuring local regulations are upheld for workplace health and safety;
• Conduct regular fire drills, evacuations and training on safety and emergency procedures;
• Gain a thorough understanding of the Hotels crisis procedure and follow these in times of need (APACHE).

Corporate Social Responsibility

• Support the local community through the co-ordination of strategic CSR activities;
• Communicate and encourage the participation in CSR activities by all team members;
• Provide education to talent on key areas of corporate concern including Planet 21, WATCH and Hotels Ethics Charter;
• Provide opportunities for talent to share their ideas and to contribute to the community;

Satisfaction and Engagement

• Monitor productivity, sick leave and turnover as indicators of disengagement;
• Provide feedback to relevant leaders following discussions in training sessions which indicate dissatisfaction or engagement issues.

Main Complexity/Critical issues in the Job

• The ability to manage information available internally and externally (eg issues raised in a training session) in a sensitive and confidential manner and sharing information in a selective and professional manner.
• The ability to engage a diversified workforce, helping talent to embrace diversity.
• Delivering modern and attractive learning and development solutions in a cost effective manner.

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