Assistant Manager - Information Technology

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

• Consistently offers professional, engaging and friendly service
• To provide a high level of operational stability for property based technology.
• Resolves complex problems in consultation with other senior IT resources
• Provides training/guidance to less experienced staff.
• Recommends improvements on established incident management processes.
• Assists in maintaining ACCOR IT standard guidelines.
• Ensure monitoring of ALL recovery system (tape backup and virus protection)
• Provide escalated support to Technology Services staff.
• Assist and support strategic plan implementation.
• Implement and support ACCOR best practices.
• Contribute to ACCOR Technology Services knowledgebase.
• Looks for opportunities for new technology that may be beneficial to customer.
• Provide after-hours pager support.
• Participate in management of all aspects of a  project as directed by RSM
• Follow all safety policies
• Other duties as assigned

• Sound Computer knowledge in Opera System, MICROS and MS office applications etc.
• Good project management skills
• Customer/people-oriented
• Pro-active and requires minimum supervision
• Oral and written fluency in English
• Team player
• Dynamic and Entrepreneurial personality with great energy and initiatives.
• High attention to detail and ability to complete projects.
• Excellent presentation and communication skills with the ability to engage and influence.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.