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  1. Full-Time
  2. Permanent
  3. MERCURE
  4. Rooms

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MERCURE SYDNEY BANKSTOWN, Bankstown, Australia

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REF51997A

Assistant Manager

Region

MEA SPAC



Company Description

Are you ready to step into an exciting role where every day is different, fast-paced, and full of opportunities to shine? We're on the hunt for an energetic and passionate Assistant Manager to join our Mercure Sydney Bankstown hotel family! This role is all about creating memorable guest experiences, motivating our incredible team, and helping us keep everything running smoothly—day and night!

Who We Are:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits. 


Job Description

What will you be doing?

  • Assist and oversee the day-to-day operations of the hotel team
  • Supervise and monitor hotel team members with true leadership ability that motivates the entire team
  • Take initiative to ensure all interactions with our guests are positive and productive.  
  • Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/ Front Office Manager with a high level of customer service provided at all times.
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
  • Process and assist with check-in and check-out of guests.
  • Respond to and coordinate emergency situations.

 


Qualifications

Your Skills and experience include:

  • Relevant experience in the hotel industry.
  • Previous Duty Manager, Assistant Manager or strong Front Office Supervisor
  • Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera Cloud.
  • Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
  • Ability to navigate through change and provide quick thinking solutions should problems arise
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills – both written and verbal 
  • Hold a valid Responsible Service of Alcohol certificate, First Aid & Food Safety Supervisor, or willingness to obtain.
  • Availability to work a rotating roster including mornings, evenings, overnights and weekends. 

 


Additional Information

What’s in it for you

  • An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
  • Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
  • Work alongside passionate industry professionals
  • Be mentored by experienced Accor Hospitality professionals who want to see you succeed! 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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