Assistant Manager

Hotel Woolstore 1888 - Handwritten Collection, one of Sydney’s most distinguished heritage hotels, is seeking an Assistant Manager to join our vibrant front office leadership team. Located in the iconic Darling Harbour, our property seamlessly blends rich history with modern design, offering guests an exceptional experience of industrial-chic interiors enhanced by contemporary and pop art.

Originally built in 1888, Hotel Woolstore 1888 is the fourth oldest among the 21 remaining wool stores in Sydney. This five-level sandstone and brick building has been beautifully transformed into a luxurious hotel, featuring 90 meticulously crafted guestrooms, a multi-award-winning neighbourhood restaurant and bar, and a variety of versatile spaces for meetings and events.

As part of the renowned Accor Group, we are dedicated to providing unforgettable experiences and exceptional service.

We have an exciting opportunity for a passionate and experienced Assistant Manager or Duty Manager to join our front office leadership team. In this role, you will oversee daily operations, guide and support team members, and set the benchmark for exceptional hospitality. You will manage guest inquiries and feedback, encourage open communication, and cultivate a positive work environment. 

Responsibilities:

• Oversee daily hotel operations and act as the shift lead.
• Train and support team members, fostering a culture of excellent hospitality.
• Manage guest inquiries and feedback, ensuring top-tier guest recovery.
• Promote open communication and collaboration across departments.
• Inspire and motivate the team, promoting a positive and safe work environment.
• Assist with revenue optimization, including preparing team rosters.
• Support recruitment, training, and development of the Front Office Team.

• Previous leadership experience in a hotel – a strong focus and passion for hotel operations
• Good interpersonal skills with ability to communicate with all types of guests and of team members 
• Confident and articulate communicator, negotiator, and relationship builder
• Flexible and able to embrace and respond effectively to change
• Available to work within a rotating roster, including weekends, holidays and nights

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.