Company Description
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Job Description
Position Overview
The Assistant Manager – Housekeeping is responsible for supporting the Housekeeping Manager in delivering exceptional cleanliness, comfort, and luxury experiences throughout the hotel. This role ensures that all guestrooms, public areas, back-of-house areas, and colleague facilities consistently meet Fairmont brand standards and exceed guest expectations. The incumbent will lead and develop housekeeping colleagues while maintaining operational excellence, quality assurance, and cost efficiency.
Key Responsibilities
Operational Excellence
- Assist in managing the day-to-day operations of the Housekeeping Department.
- Ensure all guestrooms, suites, public areas, and back-of-house areas are maintained to the highest luxury hospitality standards.
- Conduct routine inspections to ensure compliance with Fairmont brand standards and cleanliness benchmarks.
- Coordinate closely with Front Office, Engineering, and Laundry teams to ensure seamless guest experiences.
- Monitor room status and occupancy levels to maximize operational efficiency and guest satisfaction.
- Address guest requests, concerns, and service recovery situations promptly and professionally.
Team Leadership & Development
- Supervise, mentor, and motivate housekeeping colleagues to deliver exceptional service.
- Conduct daily briefings, training sessions, and performance coaching.
- Support recruitment, onboarding, and talent development initiatives.
- Promote a culture of engagement, teamwork, and continuous improvement.
- Ensure adherence to grooming, appearance, and luxury service standards.
Quality & Brand Standards
- Uphold Fairmont's luxury service philosophy and housekeeping standards.
- Ensure guest rooms and public spaces reflect the elegance and sophistication expected of a luxury hotel.
- Monitor guest feedback, quality scores, and audit results, implementing corrective actions as required.
- Participate in departmental audits and quality assurance programs.
Inventory & Cost Management
- Monitor inventory levels of linens, guest amenities, cleaning supplies, and operating equipment.
- Assist in managing departmental expenses and minimizing wastage.
- Ensure proper handling, storage, and usage of cleaning chemicals and equipment.
- Support inventory counts and stock control procedures.
Health, Safety & Sustainability
- Ensure compliance with all health, hygiene, safety, and fire regulations.
- Promote safe working practices within the department.
- Support Fairmont’s sustainability initiatives, including water conservation, waste reduction, and responsible resource management.
- Ensure compliance with company policies and statutory requirements.
Qualifications
- Diploma in Accounting / Finance
- Minimum 2 years of experience in a similar capacity
- Good reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, PowerPoint and relevant accounting systems
Additional Information
- Strong leadership, interpersonal and negotiation skills
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
