Assistant Manager- Housekeeping

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Prime Function:                                                                                                                   

• Assist the Executive Housekeeper in managing and directing all
  Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.

• To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.

• Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.

• To direct and control the Housekeeping operations and staff of the Housekeeping department.

• Any matter which may effect the interests of hotel should be brought to the attention of the Management.

Key Responsibilities:

Housekeeping Planning:

• Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team.

People Management:

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.

• Maintain appropriate staffing levels in order to consistently provide excellent guest service.

• Provide effective support to the team to enable them to provide a range of effective and efficient services.

• Ensure that the team has been trained for all safety provisions.

• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management:

• Assist the Executive Housekeeper to formulate yearly business plan and budget.

• Ensure to maintain department budget within established guidelines and explain monthly variances.

• Identify optimal, cost effective use of the resources and educate the team on the same.

• Maintain cost controls through proper scheduling and inventory management.

Operational Management:

• Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition.
• Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel.
• Inspect all renovation projects and ensure rooms are defect free prior to release.
• Assist in all inventories and ensure to coordinate the training programes.
• Coordinate all repairs & refurbishments.
• Ensure to conduct daily briefings in order to provide effective and efficient services.
• Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to.
• Ensure to inspect the rooms on a regular basis.
• Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
• Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms.
• Ensure that all records regarding uniforms are maintained.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an on-going process.
• Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel.

• To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas and back of the house areas.

• At least five years experience as a supervisory leader within a housekeeping department
• Good knowledge in HACCP
• Fluent in English
• Eye for detail
• Passion for developing others