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  1. Full-Time
  2. Permanent
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  4. ACCOR

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Pullman Melbourne Albert Park, Albert Park, Australia

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REF48978M

Assistant Manager (Front Office)

Region

MEA SPAC


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Company Description

Work Your Way to Pullman & Mercure Melbourne Albert Park!

Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travelers. Our dual-brand hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities like a pool and gym. We also host one of the largest conference centers in Melbourne, with 31 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.


Job Description

About the Role! 

Pullman & Mercure Melbourne Albert Parkare looking for an experienced, enthusiastic and proactive Assistant Manager with experience working within a large operation that can take this landmark hotel to the next level, to join the Front Office team at Pullman & Mercure Melbourne Albert Park.

Reporting to the Front Office Manager, you will: 

  • Assist the Front Office Manager with all aspects of departmental operations, making business decisions that will exceed service expectations for our guests and staff. 
  • Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
  • Assist with the management of the team including training and development, ensuring the team’s success.
  • Responsibility for the health and safety of all patrons, guests and staff members.
  • Manage departmental staffing levels ensuring maximum productivity for the Front Office team.
  • Build and establish strong relationships with existing and new guests, promoting and empowering the Front Office team for success. 

Qualifications

About You! 

  • Personable, proactive with a desire to take initiative and responsibility for the team. 
  • Previous experience in a similar high paced Managerial role. 
  • Excellent time management skills.
  • Strong communication and customer service skills. 
  • Desire to grow your skills and progress your managerial experience.
  • Ability to work autonomously when leading the overnight team.
  • Previous experience with a PMS (Opera experience will be highly regarded).
  • Reliability & flexibility to work a rotating roster.
  • Strong desire to achieve high results, driven by success. 
  • Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain).
  • Ability to work a rotating roster, including overnight, weekends and public holidays. 

Additional Information

Benefits and Perks

  • On-site car park available.
  • Access to confidential Employee Assistance Program.
  • Inclusive and diverse environment.
  • A friendly and supportive work environment.
  • Reward and recognition programs.
  • Mentoring and career development along-side experienced and dedicated professionals.
  • Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship for this role, so Australian working rights are required. 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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