Assistant Learning & Development Manager (Pre-Opening)

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

As Assistant Learning & Development Manager, you will work closely with the Talent & Culture Manager to develop and implement training strategies and programs for all levels of employees within the Hotel. From day one, you will be involved in their journey preparing and monitoring individual development plans, organizing and delivering training activities, and supporting them through learning and development opportunities.

Key Responsibilities;

• Collaborate with department heads to identify training needs and design customized learning solutions.
• Preopening Team Training: Organize and facilitate preopening training sessions for all new hires. These sessions should encompass onboarding, hotel orientation, brand standards, safety procedures, and customer service training.
• Employee Induction: Conduct orientation sessions for new employees to introduce them to the brand, and organizational culture. Familiarize them with the hotel's history, brand positioning, and the importance of their roles in achieving the hotel's success.
• Creation of training materials, presentations, and e-learning modules.
• Conduct training sessions, ensuring they are interactive, engaging, and tailored to the audience's needs.
• Coordinate and schedule training sessions, workshops, and seminars.
• Monitor training effectiveness and provide recommendations for improvement.
• Support employees with continuous development plans and career progression.
• Cross-Training Initiatives: Identify opportunities for cross-training employees to enhance their skillsets and promote flexibility within the hotel's workforce.
• Maintain and update training records, ensuring compliance with Accor standards.
• Submit monthly learning hours to Talent & Culture Manager.
• Keep abreast of the brand, industry trends, best practices, and new training techniques.
• Assist in planning and organizing Talent & Culture activities

• Bachelors degree in Hospitality, or related field
• Proven experience in Learning & Development, preferably within the hospitality industry.
• Train the Trainer certification
• Strong understanding of adult learning principles and instructional design methods.
• Excellent presentation, communication, and interpersonal skills.
• Adaptability: A flexible and adaptable approach to work, as preopening hotels can be dynamic environments with changing priorities.
• Organization: Strong organizational skills to manage multiple training programs, deadlines, and resources effectively.
• Problem-solving: A creative problem-solving mindset to address unique challenges that may arise during the preopening phase.

Your team and working environment:

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!