- Full-Time
- Permanent
- RAFFLES
- Rooms
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Raffles Doha, Doha, Qatar
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REF65717R
Assistant Housekeeping Manager - Training
Region
Luxury & Lifestyle
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By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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Job Summary:
The Housekeeping Assistant Manager – Training is responsible for the development, implementation, and continuous improvement of all training and onboarding programs within the Housekeeping Department. This role ensures that all team members are equipped with the knowledge, skills, and service mindset required to maintain the exceptional luxury standards of Raffles and Fairmont. The incumbent works closely with department leaders to identify training needs, develop training materials, and foster a culture of learning and excellence.
Key Responsibilities:
Develop, deliver, and evaluate structured training programs for new and existing housekeeping colleagues, including onboarding, refresher courses, and cross-training.
Conduct skills assessments and audits to ensure adherence to cleanliness, presentation, and service standards.
Collaborate with Supervisors and Managers to identify performance gaps and recommend targeted learning interventions.
Ensure training content is up-to-date with current brand standards, hygiene protocols, and luxury guest service expectations.
Lead departmental orientation sessions for new hires and coordinate with HR on training records and compliance.
Act as a mentor and role model, demonstrating best practices in room inspections, guest interaction, and team leadership.
Track training KPIs, feedback, and improvements using systems like Knowcross or HotSOS.
Support overall operations as needed during peak periods or special events.
Qualifications & Experience:
Minimum 3 years of progressive housekeeping experience in a luxury hotel environment.
Previous experience in a training, supervisory, or coaching role within housekeeping strongly preferred.
Strong communication and presentation skills; fluency in English required.
Knowledge of adult learning principles and training techniques.
Familiarity with Accor service standards and learning platforms (e.g., LMS, Heartist Journey) is a plus.
High level of attention to detail, organization, and guest service excellence.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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