Public Area Attendant

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

Position:                            Florist cum Public Area Attendant

Department:                  Housekeeping

Reports to:                      Housekeeping Supervisor/Manager

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PURPOSE OF POSITION

To provide a consistent cleaning service in Public Areas while ensuring flower arrangements are freshly and up to Raffles standards. 

KEY ROLES & RESPONSIBILITIES

• Apply creativity while executing flower requests
• Order necessary materials or equipment
• Stock and organize goods and package goods for shipment or storage
• Plan arrangement according to client’s requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern
• Perform general cleaning duties to ensure the shop is clean and tidy
• Select floral and foliage for arrangements, working with numerous combinations to synthesize and develop new creations
• Decorate or supervise the decoration of buildings, halls or other facilities for parties, weddings and other occasions
• Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants other items
• Conduct classes or demonstrations, or train other workers
• Water plants, and cut, condition, and clean flowers and foliage for storage
• Create in-store and window display, designs, and looks to enhance the shop’s image
• Cleans and maintains areas of responsibility according to set standards and procedures
• Ensure public areas are well maintained and defect free
• Report damage or malfunction in hotel public space  to Supervisor
• Maintain equipment in a proper state of cleanliness and repair
• Maintain check lists on a daily basis
• Attend daily briefings with supervisor and takes on daily assigned tasks
• Reports lost and found articles to the Desk coordinator immediately
• Handle guest complaints, reporting them to Supervisor immediately
• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
• Comply with hotel’s health, safety and hygiene policy
• Adhere to personnel grooming and hygiene standards
• Attend meetings and training sessions as required

PERSONAL ATTRIBUTES

• Good organizational skills
• Good level of engagement with guests
• Good knowledge of flower arrangements & Public Area Operations

EXPERIENCE

• Minimum 2 years experience in a similar capacity in a luxury hotel environment

QUALIFICATIONS

• Secondary education
• Good Public Area knowledge