- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Singapore City Centre, Singapore
__jobinformationwidget.freetext.ExternalReference__
REF39516U
Assistant Housekeeping Manager
Region
Luxury & Lifestyle
Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.
The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.
- Assist the Executive Housekeeper and Assistant Housekeeper in planning and organizing the housekeeping department, all public areas, guest rooms, laundry and linen.
- Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.
- Monitor the Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service.
- Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
- Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required.
- Assist to plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
- Prepare weekly staffing schedules, monitor ambassador attendance and conduct labour planning to meet with activity in the Hotel so as to maintain cost effectiveness.
- Assist to prepare various monthly reports and submit them to the Executive Housekeeper.
- Ensure that room cleaning productivity is monitored closely and maintained
- Assist the Executive Housekeeper and Assistant Housekeeper in the daily checking of guest rooms and public/Heart of House areas to specified performance standards.
- Maintain an accurate and proper inventory of all stocks, guest supplies, linens etc to prevent pilferage or loss of any nature.
- Ensure that the incidents and procedures of “Lost and Found” properties are properly recorded and stored accordingly.
- Assist the Executive Housekeeper and Assistant Housekeeper in ensuring ambassador development through regular follow ups, taking on board both positive and constructive feedback.
- Doing performance reviews as part of KPI and follow through the actions required for team development.
- Accountable for the proper usage of all equipment and their periodical servicing to ensure efficient working conditions.
- Be engaged in ambassador empowerment by mentoring and coaching key motivated ambassadors.
- Assist the Executive Housekeeper and Assistant Housekeeper in sustaining the Planet 21 program initiatives within the department and throughout the Hotel.
- Handle or resolve all guest complaints, establish amicable relations with guests of the hotel, looking after their needs and comforts at all times.
- Monitor productivity of the team. Motivate and support them, lead by example, help them to reach targets in place.
- Process timesheets to meet deadlines, ensuring accuracy.
- Openly communicate with ambassadors, ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback.
- Take responsibility to ensure all required tasks are completed accurately and within given time frames. Ensure a concise hand over.
- Ensure required levels of stock are available and order to par levels if necessary.
- Ensure all department equipment and work areas are maintained to a high standard.
- Ensure security of guest rooms and keys.
- Assist with regular stocktaking.
- Liaise with Front Office and Engineering regarding “ready” rooms ensuring guest requirements are met.
- Any other reasonable request within your range of competence as required by your Supervisor or Management.
- Previous Housekeeping management experience, in a similar role is essential.
- Experienced in the luxury market, previous 5 Star experience essential.
- Strong operational background with experience in the implementation and management of brand standards
- Experience in the coaching and development of a professional management team.
- Sound knowledge of Opera and Microsoft applications.
- Proven experience with cost control including payroll, expenses and forecasting
- Well groomed & articulate in communication.
- Fluent written and spoken English
- Excellent time management, organisational skills and ability to work autonomously.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
General Duties1. Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional leve
Reference
24ae086e-f71a-4753-8c87-58a5950c764b
Expiry Date
01/01/0001
Salary
Location
Novotel World Trade Centre Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Supervise the front desk operations during the night shift, ensuring all procedures are followed.Manage and train night staff, ensuring high levels of service and compliance with hotel policies.Addres
Reference
4cefd1cb-b7dc-4605-a1a9-919e5eabf395
Expiry Date
01/01/0001
Salary
Location
Novotel Newcastle Airport, Newcastle upon Tyne, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Job profileYou must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House, Bar
Reference
56b75d9e-112b-46d3-91fb-979da2e80706
Expiry Date
01/01/0001
Salary
Location
Novotel Bristol Centre, Bristol, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Bristol
Job Category
Rooms
Description
As a part of our front office team you will take care of guests from their arrival through to their departure. You will contribute to guest satisfaction at all times by providing high quality services
Reference
884a899b-7915-465f-914c-2a6f637cf6c7
Expiry Date
01/01/0001
Salary
Location
Novotel Liverpool Centre, Liverpool, United Kingdom
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Liverpool
Job Category
Rooms
Description
Shift pattern: 9 PM - 7 AM - 4 days on / 4 days offThe Nights All round team member welcomes all guests and takes care of them from arrival through to departure.They contribute to guest satisfaction
Reference
c954013f-1238-42be-b033-80d30a49485d
Expiry Date
01/01/0001
Salary
Location
Novotel Newcastle Airport, Newcastle upon Tyne, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Job profileYou must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House, Bar
Reference
79d3cfef-225f-447a-a145-2f7c072aa095
Expiry Date
01/01/0001
Salary
Location
Novotel Liverpool Centre, Liverpool, United Kingdom
Experience Level
Not Applicable
Job Schedule
Casual
Brands
ACCOR
Job type
Permanent
Locations
Liverpool
Job Category
Rooms
Description
Contract: Casual 0 hour Our mission at Novotel Liverpool Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever bri
Reference
f45a5cd4-b1e0-44fb-b0eb-98eee11b17f0
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Paris 19eme Cité de la Musique, Paris, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
La vitesse de croisière chez AdagioDès que vous passez la porte de nos aparthotels, vous découvrez un lieu d’échanges privilégiés : le Cercle, qui réinvente les codes de l’accueil traditionnel.Un cadr
Reference
c9986ab8-975b-4f49-a8f5-f91e5d9a7d65
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Paris 19eme Cité de la Musique, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Réceptionniste (H/F)La vitesse de croisière chez AdagioDès que vous passez la porte de nos aparthotels, vous découvrez un lieu d’échanges privilégiés : le Cercle, qui réinvente les codes de l’accueil
Reference
cf32de2f-4470-44e6-8833-52d445b4338a
Expiry Date
01/01/0001
Salary
Location
ibis Styles Lisboa Centro Marquês de Pombal, Lisbon, Portugal
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Lisbon
Job Category
Rooms
Description
Estamos à procura de um(a) Rececionista Night Auditor altamente qualificado(a) para integrar a nossa equipa.Nesta função crucial, o(a) Rececionista Night Auditor será responsável por receber os passag
Reference
82bf71c1-61eb-4610-9100-4cd5a0cfb964
Expiry Date
01/01/0001