- Full-Time
- Permanent
- SOFITEL
- Rooms
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Sofitel Singapore City Centre, Singapore
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REF39516U
Assistant Housekeeping Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.
The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.
- Assist the Executive Housekeeper and Assistant Housekeeper in planning and organizing the housekeeping department, all public areas, guest rooms, laundry and linen.
- Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.
- Monitor the Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service.
- Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
- Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required.
- Assist to plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
- Prepare weekly staffing schedules, monitor ambassador attendance and conduct labour planning to meet with activity in the Hotel so as to maintain cost effectiveness.
- Assist to prepare various monthly reports and submit them to the Executive Housekeeper.
- Ensure that room cleaning productivity is monitored closely and maintained
- Assist the Executive Housekeeper and Assistant Housekeeper in the daily checking of guest rooms and public/Heart of House areas to specified performance standards.
- Maintain an accurate and proper inventory of all stocks, guest supplies, linens etc to prevent pilferage or loss of any nature.
- Ensure that the incidents and procedures of “Lost and Found” properties are properly recorded and stored accordingly.
- Assist the Executive Housekeeper and Assistant Housekeeper in ensuring ambassador development through regular follow ups, taking on board both positive and constructive feedback.
- Doing performance reviews as part of KPI and follow through the actions required for team development.
- Accountable for the proper usage of all equipment and their periodical servicing to ensure efficient working conditions.
- Be engaged in ambassador empowerment by mentoring and coaching key motivated ambassadors.
- Assist the Executive Housekeeper and Assistant Housekeeper in sustaining the Planet 21 program initiatives within the department and throughout the Hotel.
- Handle or resolve all guest complaints, establish amicable relations with guests of the hotel, looking after their needs and comforts at all times.
- Monitor productivity of the team. Motivate and support them, lead by example, help them to reach targets in place.
- Process timesheets to meet deadlines, ensuring accuracy.
- Openly communicate with ambassadors, ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback.
- Take responsibility to ensure all required tasks are completed accurately and within given time frames. Ensure a concise hand over.
- Ensure required levels of stock are available and order to par levels if necessary.
- Ensure all department equipment and work areas are maintained to a high standard.
- Ensure security of guest rooms and keys.
- Assist with regular stocktaking.
- Liaise with Front Office and Engineering regarding “ready” rooms ensuring guest requirements are met.
- Any other reasonable request within your range of competence as required by your Supervisor or Management.
- Previous Housekeeping management experience, in a similar role is essential.
- Experienced in the luxury market, previous 5 Star experience essential.
- Strong operational background with experience in the implementation and management of brand standards
- Experience in the coaching and development of a professional management team.
- Sound knowledge of Opera and Microsoft applications.
- Proven experience with cost control including payroll, expenses and forecasting
- Well groomed & articulate in communication.
- Fluent written and spoken English
- Excellent time management, organisational skills and ability to work autonomously.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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