Assistant Housekeeper Manager

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers. 

The  Assistant Housekeeper Manager is the main person responsible for ensuring the smooth and excellent operation of the entire housekeeping department. This includes overseeing the department's various teams, setting standards and work methodologies in collaboration with the Director of Housekeeping, and ensuring that guests receive flawless, hassle-free service in all areas during their stay.

Responsibilities

• Adheres at all times to Fairmont's quality and service standards, consistently embodying the brand's values and ethos.
• Acts as a role model of conduct, teamwork, and leadership within the hotel team, maintaining a positive and proactive attitude while leading by example.
• Maintains excellent courtesy toward guests, respecting their privacy and adapting to their needs at all times.
• Develops service and quality standards for all departmental areas in collaboration with the Director of Housekeeping, adapting chain-provided standards to maximize hotel efficiency.
• Implements operational methodologies at both operational and supervisory levels, including administrative processes and quality controls to ensure adherence to standards.
• Trains and mentors teams, leading by example and conducting constant follow-ups to achieve optimal performance levels. Identifies training needs and adapts to current situations.
• Supports supervisory teams in their tasks as operational requirements demand, showing consistent support and leading by example to ensure guest satisfaction.
• Audits as many rooms as possible, both occupied and unoccupied, during morning and turndown services, ensuring strict compliance with standards while considering guest preferences.
• Places special emphasis on guest preferences, leading the team in this regard, promoting personalization, and ensuring attention to detail in daily tasks.
• Maintains constant supervision of all hotel areas to ensure optimal condition, coordinating with supervisory teams to address deficiencies or incidents.
• Serves as the main point of reference for client-related situations, managing complaints related to the department and ensuring effective communication among all parties involved for resolution.
• Maintains constant and active communication with hotel operational departments to ensure coordinated and seamless teamwork, delivering a luxury experience to guests.
• Acts as a key figure in conveying new ideas, processes, and projects to the team, ensuring decisions are effectively communicated throughout the department.
• Prepares staff schedules based on hotel occupancy and needs, including events or special functions, ensuring the team size is appropriate for task completion.
• Performs administrative tasks assigned by the Director of Housekeeping, with a special focus on cost-control processes.
• Establishes maintenance protocols for equipment, including routine inventories and periodic functionality checks.
• Coordinates inventory of hotel linens and towels to ensure proper tracking of materials and prevent losses or improper usage.
• Utilizes hotel software correctly to ensure efficient communication and operational effectiveness.
• Actively shares inspection results with the team, using this information to recognize accomplishments and identify areas for improvement.
• Handles client-related incidents with precision, including lost items, locked safes, damage claims, and other guest concerns.
• Manages pest-related incidents and ensures proper procedures are followed.
• Has thorough knowledge of the hotel's infrastructure, services, and schedules, sharing this information with guests as needed.
• Stays informed daily of all hotel events, VIP guests, functions, and special situations, ensuring communication with the team to promote daily operational awareness.
• Supports the Director of Housekeeping in their duties, acting as their substitute during absences, attending daily hotel meetings, and presenting projects.
• Performs other tasks as assigned by the Housekeeping Management Team or the Hotel Management.

• Secondary Education.
• Valid Driver’s License (Category B).
• Previous experience in similar positions is essential, with experience in the luxury segment being highly valued.
• B1 level English is mandatory; additional languages are a plus.
• Ability to remain standing and move around the hotel for an extended part of the workday.
• Ability to work with and manage the chemical products used in the hotel.

Candidate must be a citizen of the European Union or possess a valid work permit for Spain.

What is in it for you:

• Competitive Salary and Benefits
• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!