Assistant Groups Reservations Manager

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Assistant Groups Reservations Manager 

As an Assistant Groups Reservations Manager you will be responsible for all groups’ bookings and assisting with the day-to-day operation of the Reservations department – ensuring that all systems and procedures identified in the reservations process are completed. 

Your key duties will be as follows:

• Responsible for all group bookings, from initial inquiry to finalization, ensuring correct pricing, exceptional service and satisfaction throughout the process.
• Build and maintain relationships with key clients, including corporate accounts, event planners, and travel agents, to drive repeat business.
• Track and report on groups’ sales performance, including booking trends, updates, any historical patterns and circumstances which may negatively impact availability/ revenue during groups review meetings with Front Office, Revenue and Sales teams.
• Proactively monitor upcoming events, conferences to identify potential group sales opportunities.
• Provide leadership, guidance, and support to the reservations team, fostering a positive and collaborative work environment.
• Oversee the day-to-day operations of the reservations department, ensuring efficient and effective workflow processes.
• Support the training and development of reservations staff to enhance their skills and performance.

• Experience in hotel reservations or a similar role, with at least 1 year in a supervisory position.
• Detail-oriented with strong problem-solving skills.
• Positive can-do attitude, with the ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Confident and engaging telephone manner.
• Working knowledge of OPERA CLOUD PMS system is preferred.
• Proficiency in Microsoft Office systems.

• Salary £30,000 annually.
• Employee discounted rates in Accor Hotels worldwide. 
• Excellent training and development opportunities within the hotel and throughout Accor worldwide. 
• Complimentary meals on duty. 
• Recommend a Friend bonus.
• Cycle to Work Scheme.
• Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.