EN - Reservation Associate

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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We are seeking a dedicated Reservation Associate to join our team in Chennai, India. As a Reservation Associate, you will play a crucial role in ensuring our guests have a seamless booking experience while maximizing our organization's revenue potential.

• Handle incoming reservation requests via phone, email, and online booking platforms
• Provide exceptional customer service by addressing inquiries, offering recommendations, and resolving issues promptly
• Process reservations accurately and efficiently using our reservation management system
• Upsell and cross-sell additional services or room upgrades to enhance guest experiences
• Collaborate with other departments to ensure guest preferences and special requests are accommodated
• Maintain up-to-date knowledge of room availability, rates, and promotional offers
• Generate reports and assist in analyzing booking trends to optimize occupancy rates
• Adhere to company policies and procedures while maintaining guest confidentiality

• High school diploma or equivalent required
• Excellent customer service skills with a focus on creating positive guest experiences
• Strong communication abilities, both verbal and written
• Proficiency in reservation management systems and basic computer skills
• Ability to multi-task and work efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work various shifts, including weekends and holidays
• Prior experience in the hospitality or travel industry preferred
• Knowledge of the local area and attractions in Chennai is a plus
• Fluency in English required; proficiency in additional languages is beneficial