- Full-Time
- Permanent
- MONDRIAN
- Administration & Support
__jobinformationwidget.freetext.LocationText__
Qantas Lounges by Accor - Los Angeles, West Hollywood, United States
__jobinformationwidget.freetext.ExternalReference__
REF47257V
Assistant Front Office Manager (Overnight)
Region
Americas
This vacancy has now expired. Please see similar roles below...
Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Perfectly nestled in the base of the glittering Hollywood Hills, Mondrian LA has made a name for itself as an icon in its own right. Enter through Mondrian’s 30-foot mahogany doors and settle into your luxurious retreat while discovering the wild within. Welcome to a world of effortless sophistication and vibrant culture.
Under the direction of the Front Office Manager, and within the limits of Mondrian policies and procedures, to oversee and direct all aspects of front office operations. Responsible for supervision and co-ordination of Front Office, health and safety of staff and guests and for ensuring that all staff and guest issues are dealt with in an effective and timely manner. To act in the Front Office Manager’s interest and as his/her representative in their absence.
Essential Duties & Functions:
- Ensure/prepare weekly, monthly forecasts as and when required and requested to do so.
- Create and implement procedures that aid the smooth running of the department.
- Conduct weekly and monthly departmental meetings.
- Implement/monitor availability in all reservations systems.
- Check on a daily basis the arrivals and departure reports, and VIP report and communicate to department heads, including Front Office Managers all relevant information.
- Record any activities of interest or problems arising in the Management Diary.
- Ensure wake-up calls are made promptly.
- Regularly review room availability situations and guests to arrive.
- Records all guaranteed non-arrivals and submit a copy to the Asst. Front Office Manager/Front Office Manager.
- Complete and distribute all relevant forms in case of an accident or theft, liaising with the Security department.
- Record and hand over to Housekeeping or Security any lost or found items.
- Check all credit card postings with interface transfers on a daily basis.
- Check all guest country codes, special codes, promotions, room rates and routing instructions are entered correctly.
- Authorize and sign paid-outs, vouchers and rebates issued by reception.
- Perform night audit duties as required by Policy and Procedures.
- Prepare taxi lists in conjunction with security for late/early staff.
- Prepare recapitulation sheet for Planning Committee.
- Deal with all incoming faxes and inquiries after office hours.
- Ensure guest privacy and security, respecting confidential information.
- High School Diploma or equivalent required
- College Degree in Business, Hospitality, or Related field preferred
- Experience in a public contact position, preferably in an upscale or lifestyle brand hotel
- Enter and locate work related information using computers and/or point of sale systems
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
Specific Requirements:
- Proven Supervisory experience within a Front Office position within a 5* environment.
- Conversant with standard PC packages and computerized systems
- Full command of the English language.
- Ability to communicate with customers and peers with a friendly and positive attitude.
- Self-motivated and flexible.
- Physically fit.
- Lively and enthusiastic.
- Ability to handle difficult situations successfully.
Salary: $66,560.00 per year
Assimilate into Ennismore’s culture through understanding, supporting, and participating in all Ennismore elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Ennismore from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
PULLMAN CANNES MANDELIEU ROYAL CASINO, MANDELIEU
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Internship
Locations
France
Job Category
Administration & Support
Description
Envie de découvrir le monde de l'hôtellerie et de développer vos compétences en communication ? Notre hôtel le PULLMAN CANNES MANDELIEU recherche activement un(e) Assistant(e) Communication & Relatio
Reference
DLRQQ213
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON POBLENOU, Barcelona, Spain
Experience Level
Student
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Internship
Locations
Barcelona
Job Category
Administration & Support
Description
What you’ll do…Assist with onboardings of all operational departments.Assist and be present whatever the mood calls for, from assisting the housekeeping department to helping in the Engineering depart
Reference
0ccd1bc7-dc09-46b8-ba42-b27893b4b613
Expiry Date
01/01/0001
Salary
Location
The William Inglis Hotel Warwick Farm - MGallery Collection, Warwick Farm, Australia
Experience Level
Executive
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Australia
Job Category
Administration & Support
Description
As a Group Reservations Agent at The William Inglis Hotel, you’ll be at the heart of orchestrating seamless group stays, ensuring every detail is perfectly tailored for groups of 10 rooms or more. Fro
Reference
803bca65-e3b6-41fc-943b-a5741f3717de
Expiry Date
01/01/0001
Salary
Location
ibis Santiago Providencia, Providencia, Chile
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Providencia
Job Category
Administration & Support
Description
Turnos rotativos de 7:00 a 15:00//8:00 a 16:00//15:00 a 23:00 //16:00 a 24:00//12:00 a 20:00Efectuar las compras de todos los elementos requeridos por el hotel, con el propósito de entregar un servici
Reference
4bd32da0-c3fd-4b7a-88fe-53a37adede8b
Expiry Date
01/01/0001
Salary
Location
Pullman Kinshasa Grand Hotel, Kinshasa, Democratic Republic of the Congo
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Kinshasa
Job Category
Administration & Support
Description
Supports Vice President Operations for the coordination of the Sub Saharan Africa, to lead & unlock all aspects of Accor PME hotel operations and to achieve the hotels portfolio's objectives in terms
Reference
11880a1c-e0f8-4f14-b1e6-6b36b6c8eacc
Expiry Date
01/01/0001
Salary
Location
Novotel Paris Gare de Lyon, Paris, France
Experience Level
Student
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Internship
Locations
Paris
Job Category
Administration & Support
Description
Tes principales missions seront :QUALITE :Tu seras le Chef d’orchestre du plan d’action qualité de nos 2 hôtels :En charge de la e-réputation, tu seras le premier relais auprès des clients après leurs
Reference
9e5fd199-bd84-44e1-814f-8c6cdf0b14ad
Expiry Date
01/01/0001
Salary
Location
Mercure Dartford Brands Hatch Hotel & Spa, Kent, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
United Kingdom
Job Category
Administration & Support
Description
In the role, you will work closely with the hotel’s accounts and front desk team to ensure guests are checked in and accounts kept up-to-date. You will answer guest inquiries, book reservations, and u
Reference
faaafd72-2048-402f-8de3-360cdb3b9af8
Expiry Date
01/01/0001
Salary
Location
Pullman Vung Tau, Vũng Tàu, Vietnam
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Vietnam
Job Category
Administration & Support
Description
GENERAL MISSIONTo ensure the efficient administration of the Executive Office.To assist directly the General Manager in his responsibilities.RESPONSIBILITIES AND MEANSEnsures that the day to day admin
Reference
b14e3e4d-f5b7-4325-a5e7-d97c4cb99940
Expiry Date
01/01/0001
Salary
Location
Singapore
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Singapore
Job Category
Administration & Support
Description
Manage and support the Passenger Relations and Porter teams, ensuring smooth daily department operations.Champion and promote the Heartist Culture within the PRO and Porter departments.Monitor the app
Reference
ee007eb4-b1cb-48d4-81c1-c0baeb02ae9d
Expiry Date
01/01/0001
Salary
Location
Sofitel Cotonou Marina Hotel & Spa, Cotonou, Benin
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Cotonou
Job Category
Administration & Support
Description
Principales Responsabilités :Collaborer avec les chefs de service pour interpréter les performances financières, analyser les écarts et élaborer des plans d’action pour améliorer la rentabilité et l’e
Reference
a35c7e3a-1896-4056-a2c8-6235f3b13cf5
Expiry Date
01/01/0001