- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
, Washington, United States
__jobinformationwidget.freetext.ExternalReference__
REF27900Q
Assistant Front Office Manager
Region
Americas
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
- Provides support for Front Office in the daily operation
- Consistently offer professional, friendly and engaging service
- Ensure proper staffing and scheduling of all Front Office Ambassadors, Concierge, Bellman and other front office staff in accordance to productivity guidelines
- Assist with bi-weekly payroll
- Participate and lead the hotel upgrade program
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift
- Train Front Office staff in all front office aspects
- Assist guests regarding hotel facilities in an informative and helpful way
- Assist and follow up with any guest inconvenience
- Review processes and procedures, looking for area of opportunity and putting in place improvement plan
- Work with the Front Office Manager on action plan to increase employee engagement
- Follow departmental policies, procedures and service standards
- Follow all safety policies
- Flexible work schedule, including morning, evening and some overnight
- Other duties as assigned
- Previous leadership experience in a similar role required
- A minimum of one year’s Front Office management experience required
- Previous experience with a Property Management system required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Your team and working environment:
- Opportunity to work with a diverse group, representative of over 20 countries worldwide
- Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Campo Grande, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brazil
Job Category
Rooms
Description
Responder pela gestão das atividades da Recepção, garantindo os padrões de excelência no atendimento ao cliente e contribuindo para o aumento da performance da unidade.
Reference
16098b87-f9ca-40f0-be18-ccbd41dcbf13
Expiry Date
01/01/0001
Salary
Location
Novotel Monte-Carlo, Monaco
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Temporary
Locations
Monaco
Job Category
Rooms
Description
Sous la responsabilité de la gouvernante générale, les responsabilités et fonctions essentielles du poste comprennent sans s’y limiter :Vous êtes garant de la qualité des prestations fournies aux clie
Reference
cf9a711d-cb5d-4197-9743-3c2f22a8eb18
Expiry Date
01/01/0001
Salary
Location
Novotel Monte-Carlo, Monaco
Experience Level
Mid-Senior Level
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Temporary
Locations
Monaco
Job Category
Rooms
Description
Vos futures missions :Sous la responsabilité des Premières Femmes de Chambre Polyvalentes, vous êtes en charge de la qualité des prestations offertes aux clients en chambre. Vos missions comprennent
Reference
99a23c1d-3aa1-45d0-8fd9-6e3de1a04ef3
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Montparnasse, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Casual
Brands
PULLMAN
Job type
Temporary
Locations
Paris
Job Category
Rooms
Description
MISSIONS :Le/La réceptionniste assure l’accueil des clients pendant la durée de leur séjour, de l’arrivée au départ, et les renseigne. Il/Elle satisfait au mieux le client et est tenu de vérifier que
Reference
12d96ce3-9d41-472e-a49c-445ae8bc7fab
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Rooms
Description
Responder pela área de Governança, envolvendo organização, limpeza e conservação dos apartamentos e das áreas públicas do hotel (social e serviço), orientando equipe, priorizando e distribuindo tarefa
Reference
7fe53756-2e86-43fe-befb-83e7d8d3b948
Expiry Date
01/01/0001
Salary
Location
Novotel Paris Gare de Lyon, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Tes principales missions seront les suivantes : Tu seras garant de l’accueil chaleureux et de la satisfaction entière des clients avant, pendant et après leur séjour Tu seras en charge d’appliquer l’e
Reference
119b51be-483f-48a0-b508-b129be4ec098
Expiry Date
01/01/0001
Salary
Location
IBIS STYLES BLOIS CENTRE GARE, BLOIS
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Ibis Blois un Réceptionniste Tournant F/H, en CDI à employé, à partir du 01/03/2025. Bienvenue dans un métier qui vous permet d’être au cœur de la vie d’un hôtel et
Reference
QWMRZ495
Expiry Date
01/01/0001
Salary
Location
Novotel Lisboa, Lisbon, Portugal
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Lisbon
Job Category
Rooms
Description
O Novotel Lisboa está a recrutar Sub Chefe de receção para integrar a nossa equipa de Front Office! O que esperamos de ti:Reportando ao Chefe de Receção, os nossos sub chefes de receção são membros
Reference
1413ff60-99c5-429c-90a0-47e43db0f19d
Expiry Date
01/01/0001
Salary
Location
NOVOTEL NOVOTEL VALENCIA, Valencia, Spain
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Valencia
Job Category
Rooms
Description
Ofrecemos un entorno de trabajo dinámico y desafiante, oportunidades de crecimiento profesional, y beneficios competitivos. Únete a nuestro equipo y contribuye al éxito de nuestro hotel líder en el me
Reference
1b2e31e0-8d3e-41c0-8ff8-1d961d553b1d
Expiry Date
01/01/0001
Salary
Location
Sofitel Paris Le Faubourg, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Une carrière qui laisse votre passion s’exprimerVous éprouverez de la satisfaction à offrir un service d’excellence à nos clients et dépasser toutes leurs attentes. Vous serez en charge d’assurer le c
Reference
69e26120-fc8f-4b3e-a417-a05d4ac19e61
Expiry Date
01/01/0001