Assistant Front Office Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
• Provides support for Front Office in the daily operation
• Consistently offer professional, friendly and engaging service
• Ensure proper staffing and scheduling of all Front Office Ambassadors, Concierge, Bellman and other front office staff in accordance to productivity guidelines
• Assist with bi-weekly payroll
• Participate and lead the hotel upgrade program
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift
• Train Front Office staff in all front office aspects
• Assist guests regarding hotel facilities in an informative and helpful way
• Assist and follow up with any guest inconvenience
• Review processes and procedures, looking for area of opportunity and putting in place improvement plan
• Work with the Front Office Manager on action plan to increase employee engagement
• Follow departmental policies, procedures and service standards
• Follow all safety policies
• Flexible work schedule, including morning, evening and some overnight
• Other duties as assigned

• Previous leadership experience in a similar role required
• A minimum of one year’s Front Office management experience required
• Previous experience with a Property Management system required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Your team and working environment:

• Opportunity to work with a diverse group, representative of over 20 countries worldwide
• Experienced group of individuals to train and hone innate skills and abilities

Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.