Assistant Front Office Manager

Mercure Maldives Kooddoo

Welcome to Mercure Maldives Kooddoo. Here, we blend authentic Maldivian hospitality with the trusted excellence of the Mercure brand.

Be part of a passionate team that creates unforgettable experiences for guests from around the globe. If you’re enthusiastic, service-oriented, and eager to make a difference, we want you on our team!

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• Strong financial acumen with the ability to interpret P&L statements, manage budgets, track labor costs, and perform inventory control.
• Proven ability to compile and analyze occupancy statistics and guest satisfaction data to drive revenue and service improvements.
• Dynamic leadership skills with a focus on mentoring, training, and developing a diverse team to achieve high standards of performance.
• Exceptional conflict resolution skills and the ability to handle complex guest complaints with diplomacy and grace.
• Excellent verbal and written communication skills in English; proficiency in additional languages is a significant advantage for international guest relations.
• Strong interpersonal skills to maintain professional relationships with Tour Operators, vendors, and other department heads.
• Flexibility to work varied schedules, including weekends, holidays etc.
• Impeccable standards of personal appearance and hygiene, acting as a role model for the Front Office team.
• Physical stamina to remain active on the floor for extended periods, manage departmental operations, and escort guests.
• Proactive problem-solving mindset with the ability to anticipate guest needs and assist in strategic departmental planning.

• Bachelor’s degree or Diploma in Hotel Management, Hospitality, or a related field.
• Minimum of 3–5 years of experience in Front Office operations, with at least 1–2 years in a supervisory or Assistant Manager role, preferably within a 5-star resort environment.
• Advanced proficiency in Property Management Systems (such as Opera) and Microsoft Office Suite.
• Local candidates are encouraged to apply

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS