Front Office Manager

Why Work for Accor?
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion.

Join a team where you can create your path, work with purpose, and enjoy and feel valued. Make it your next move.

Our Hotel

The Sydney Boulevard Hotel, a classic establishment near Sydney’s CBD, boasts 275 well-appointed guest rooms, 2 food and beverage outlets, and 11 function rooms.

We are dedicated to delivering exceptional guest experiences and maintaining high operational standards.

We are currently seeking a dedicated and dynamic Front Office Manager to join our team, lead our Front Office Team, and help ensure guest requirements are always met with the delivery of exceptional service.

Your primary responsibilities will involve:

• Ensuring inspiring guest experiences. Smash expectations and innovate to improve efficiencies.
• Lead the Front Office or other operational teams with passion and ethics.
• Champion Accor's Loyalty Program
• Cover all areas of the operations as required by the hotel business needs, under the direction of the Hotel & General Manager.
• Preparing documents, planning for upcoming business, disseminating information to all departments, meeting/ liaising with guests, and related admin work.
• Ensuring a well-organised hotel service operation that follows our ever-evolving standards and yet operates consistently. 
• Training and development of teams to enhance, grow, and achieve.
• Recruitment and staff retention, including the application of staff adhering to company policies and procedures that could include disciplinary applications according to industry regulations.
• Manage all Front Desk protocols for guests, guest experience, and staff-related work.
• Administration support to all departments of the hotel, including but not limited to purchasing, finance, human resources, sales & marketing, maintenance, etc. 
• Acing guest-related work: delivering on guest requests, Day-to-day check-ins, check-outs, reservations, and room deliveries, etc.
• Coordination with Housekeeping, Maintenance, and Food & Beverage departments under the Hotel Operations Manager for efficiencies.
• Maintain and improve guest service ratings, NPS, digital media scores, and sentiments for the hotel.
• Control costs in line with budget for optimum performance at the Front Desk.
• Rostering and running a 24/7 department of roughly 16 team players.
• Maintain and build solid customer base records (database) and returning loyalty program.
• Respond to guest reviews in a timely and professional manner. (This is a KPI)
• Respond to guest-related issues and work with the department to ensure service recovery is effectively controlled. 

The successful applicant will not only have a can-do attitude, a big bright smile, and an infectious persona but will also:

• Have 5+ years in Front Office Management (FOM/AFOM).
• Have an ardent desire to continue to further develop your career within the hospitality industry. 
• Impressive knowledge and skills using Microsoft Office/Outlook and a solid knowledge of Opera property management system, Global Distribution System and HotSOS.
• Be meticulously organised and have professional articulate communication and presentation skills, along with exceptional diligence and the ability to manage deadlines.
• Lead by example; using your initiative and problem-solving techniques.
• Have a passion to grow your career with a boutique company that ensures that you are known.
• Fight for your team and will support them all the way. 
• Be rewarded when you kick goals- Big or small.

Benefits/ What's in it for you?

• ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
• Complimentary Duty Meal
• Mental health and well-being support initiatives, including Access to our Employee Assistance Program.

If you are passionate about the hospitality industry, meet the above criteria, and are eager to contribute to an evolving hotel, we want to hear from you!

The Sydney Boulevard Hotel is an unbranded property Managed by Accor.

Only candidates who have work rights will be considered.
Must have a valid NSW RSA. 
Must be willing to undergo a police check.