Concierge team member – Porter / Valet

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Join our dynamic team as a Concierge team member – Porter / Valet in the heart of Brisbane City, Australia! We're looking for a friendly and customer-focused individual to provide exceptional service to our guests and visitors.

What you will be doing:

• Greet and assist guests upon arrival, offering a warm welcome and providing information about the property and local attractions
• Manage luggage handling, including carrying and transporting bags to and from guest rooms
• Operate valet parking services, safely parking and retrieving guests' vehicles
• Assist with guest requests and inquiries, ensuring prompt and courteous service
• Maintain cleanliness and organization of the lobby and entrance areas
• Provide directions and recommendations for local attractions, restaurants, and transportation options
• Collaborate with other departments to ensure seamless guest experiences
• Assist with special events and VIP arrivals as needed
• Maintain up-to-date knowledge of property amenities and local area information.

You will excel in this role if you have:

• Excellent communication skills with a friendly and professional demeanor
• Strong customer service orientation and ability to anticipate guest needs
• Effective time management skills and ability to multitask in a fast-paced environment
• A true desire to work, grow and develop in the guest facing operations of a luxury city hotel
• An enthusiastic approach, excellent attention to detail and superior customer service skills 
• Strong communication skills, both verbal and written
• Friendly personality paired with professionalism and a high standard of personal presentation
• Open driver’s license (Manual Desirable) 
• Physical strength with the ability to safely lift and carry heavy items and stand for extended periods
• Ability to work varied shifts from early mornings to late evenings, including weekends.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, families and friends at Accor Hotels worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine, visit careers.accor.com