Company Description
Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.
Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.
Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.
Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
Job Description
The Executive Housekeeper is responsible for leading the hotel’s housekeeping department, ensuring that all areas—including guest rooms, public spaces, and back-of-house—are maintained in immaculate condition and meet Fairmont’s highest standards of cleanliness and presentation. This key role directly contributes to the guest experience, ensuring a memorable, elegant, and flawlessly maintained stay.
The person in this role will be a proactive and detail-oriented leader capable of motivating, training, and supervising a diverse team, while fostering a culture of operational excellence, mutual respect, and genuine hospitality. Additionally, the Executive Housekeeper will work closely with other departments to deliver integrated and efficient service, ensuring all guest requests are handled promptly and professionally.
Responsibilities
Recruit, train, supervise, and motivate the housekeeping team, promoting a positive, collaborative, and highly efficient work environment.
Establish and implement operational procedures, checklists, and quality control systems to ensure consistent adherence to hotel standards.
Conduct regular inspections of guest rooms, public areas, and back-of-house to ensure cleanliness, order, and proper presentation.
Effectively manage inventories of linen, cleaning supplies, and guest amenities, ensuring optimal stock levels and waste reduction.
Monitor and control departmental expenses, optimizing available resources while maintaining service quality.
Respond promptly and courteously to special requests and resolve guest complaints or incidents with professionalism.
Foster a warm, welcoming, and professional atmosphere for both guests and colleagues, aligned with Fairmont’s values and philosophy.
Focus on key initiatives such as room cleaning productivity, quality assurance, and the execution of special housekeeping projects.
Support team members’ professional development through coaching, follow-up, and growth opportunities within the department.
Coordinate effectively with other operational departments to ensure seamless and cohesive service delivery at all times.
Ensure compliance with local regulations and safety and hygiene standards, including proper handling of chemicals and cleaning equipment.
Stay updated on industry trends and innovations in housekeeping, continuously proposing improvements to departmental processes.
Qualifications
- Minimum of 5 years of relevant experience in the hotel industry, preferably in housekeeping management within luxury (5-star) hotels.
- Proven leadership skills with the ability to motivate and manage diverse, high-performing teams.
- Experience in training, developing, and managing teams.
- Excellent communication, interpersonal, negotiation skills, and the ability to build relationships and networks.
- Strong attention to detail and exceptional organizational skills, with the ability to prioritize in fast-paced environments.
- In-depth knowledge of cleaning techniques, equipment, supplies, and quality control measures.
- Competence in inventory management, budgeting, and implementation of standard operating procedures.
- Ability to work efficiently under pressure and maintain composure in stressful situations.
- Customer-focused mindset with a commitment to delivering exceptional guest experiences.
- Familiarity with industry standards and best practices in hospitality.
- Proficiency in relevant software, including Microsoft Outlook, Microsoft Office, Opera, and property management systems (PMS).
- Fluency in English and Spanish; knowledge of other languages is an advantage.
- Immaculate personal presentation and grooming.
- Motivated, resilient, and solution-oriented leader with a positive attitude toward problem-solving.
Candidate must be a citizen of the European Union or possess a valid work permit for Spain.
Additional Information
What is in it for you:
- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
