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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Mercure Hyderabad KCP, Hyderabad, India

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REF63006D

Assistant Front Office Manager

Region

MEA SPAC


Job Description

  • As an  Asst. Front Office Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
  • Ensure that guests' have a smooth running stay at the hotel,
  • Manage and motivate front office & breakfast teams in order to provide high quality services for guests.
  • Ensure the accounts are correct and admin processes run smoothly.
  • Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service.
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
  • Awareness of room status and also the competitors’ status.
  • Optimises the occupancy rate and average room rate.
  • Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practice.

Qualifications

  • Degree/Diploma in Tourism & Hospitality Management
  • Minimum 2 years of relevant experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good working knowledge of MS Excel, Word, & PowerPoint

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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