- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Château Lake Louise, Lake Louise, Canada
__jobinformationwidget.freetext.ExternalReference__
REF44176H
Assistant Fairmont Gold Manager
Region
Luxury & Lifestyle
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
What is in it for you:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
- Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Fairmont Gold Manager, you will bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.
What you will be doing:
- Lead and coordinate all aspects of our “hotel within a hotel” to ensure Fairmont Gold Standards are adhered to both in rooms and food and beverage operations
- Manage and supervise all tasks of the Fairmont Gold Lounge Servers and Supervisors to consistently drive professional, friendly and engaging service ensuring guests receive prompt, cordial attention and personal recognition
- Actively participate in guest recognition initiatives; proactively seek to understand guest preferences in order to execute high levels of personalized service at all times and ensure consistency across Accor Hotels by logging information in guest’s loyalty profiles
- Act as a personal liaison for all guests, taking personal ownership of their requests and following up accordingly. Oversees and participates in guest relations and directs arrangements for VIP and special attention reservations
- Handle guest concerns and react quickly, logging and notifying proper areas
- Maintain a daily log of all guests’ opportunities with corrective action steps
- Take personal ownership of Fairmont Gold Guest Floors: conduct personal reviews of public areas and back of house areas including Guest Reception, Lounge, Elevator Foyers and Guest Corridors to ensure they are in a clean, organized, and in compliance with established standards, initiating and coordinating any corrective action immediately
- Support the execution of pre-arrival communications and preparations, front desk and concierge services, and lounge operational support as needed in accordance with standards of performance
- Review daily expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment
- Monitor inventory of Fairmont Gold rooms and suites, and daily house cleaning status taking corrective action as necessary in coordination with Front Office, Housekeeping and Reservations/Revenue Management
- Focus on establishing and maintaining accountability for the décor quality and quality of room product as well as food and beverage experience
- Inspect associates’ uniforms and operational departmental areas for cleanliness and organization, correcting as necessary and communicate expectations of these areas to the staff
- Ensure colleagues have the tools that they need to work successfully, provide timely reviews of their performance, manage labour hours, and organize paid time off as requested
- Assist Fairmont Gold Manager with scheduling and payroll duties
- Participate in the recruitment and training of new Supervisors and Lounge Servers
- Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels while scheduling and planning the department accordingly
- Assist Fairmont Gold Manager with monitoring staffing levels and productivity as occupancy fluctuates
- Ensure the highest possible revenues are generated for Fairmont Gold, monitoring upsell opportunities and Honour Bar inventory
- Participate in all departmental related meetings, and be responsible for sending colleagues to committee meetings or attend in their place when necessary.
- Oversee liquor service in accordance with Alberta Liquor Laws and ProServe Certification
- Balance operational, administrative and Colleague needs
- Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of FHR Brand Standards, Hotel/Departmental Service Essentials including LQA Standards at all times.
- Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
- Manage projects and perform any other reasonable duties as required by Fairmont Gold Management
- Ensure a clean and safe working environment, and actively participate in health and safety initiatives
- Adhere to all hotel environmental policies and initiatives
- Carry out any other tasks as assigned
- Previous leadership experience in a similar guest relations capacity required
- Previous luxury level service knowledge and training a strong asset
- Previous Property Management System experience required
- Familiarity with Opera PMS, Le Club Accor, Royal Service, Kipsu, LQA, WebWorks, and Time & Attendance is preferred
- Computer literate in Microsoft Window applications required
- Must maintain a professional presentation
- Self‑motivated, with the ability to make effective decisions
- Demonstrates initiative, and the ability to multitask and work with minimal supervision
- Ability to maintain high service levels under pressure
- Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.
Visa Requirements: Applicants must be legally authorized to work in Canada.
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.
Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
RIXOS RIXOS RESIDENCES ABU DHABI, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Abu Dhabi
Job Category
Rooms
Description
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 To attend all laundry and dry-cleaning operations, following the hotel standards and procedures. 1.1.2 To follow the linen and uniforms laundry flow
Reference
ae5b9c84-dd1c-408d-a729-c5ef88269930
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS RESIDENCES ABU DHABI, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Abu Dhabi
Job Category
Rooms
Description
Pick up / Drop hotel guests at predetermined locations and predetermined times in a friendly and courteous manner.Duties include operating and maintaining transportation vehicles with a focus on safet
Reference
bf2c665e-fb64-44a1-bd96-d1ff90c3d3e5
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS RESIDENCES ABU DHABI, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Abu Dhabi
Job Category
Rooms
Description
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Executes all carpenting and associated work to the highest professional standards for the whole complex 1.1.2 Administration of Accommodation office 1
Reference
92f78cf1-e821-44f9-bbd4-3176c46bb742
Expiry Date
01/01/0001
Salary
Location
Novotel Surfers Paradise, Surfers Paradise, Australia
Experience Level
Entry Level
Job Schedule
Casual
Brands
ACCOR
Job type
Permanent
Locations
Surfers Paradise
Job Category
Rooms
Description
About the job…At the Novotel Surfers Paradise, we are not only focused on our guests, but also our people. We are seeking enthusiastic and energetic, experienced Housekeeping Atttendants to join our d
Reference
a606cf97-7d4f-4b2b-a8a1-d73b66c02c5b
Expiry Date
01/01/0001
Salary
Location
Raffles Hotel Le Royal, Phnom Penh, Cambodia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Phnom Penh
Job Category
Rooms
Description
Maintain high standards of personal appearance and grooming, inclusive of wearing the proper uniform while working.Greet and interact with guests in a warm and friendly manner and conduct efficient ch
Reference
74fa6d22-d348-4943-8c92-c187a375ff3a
Expiry Date
01/01/0001
Salary
Location
Fairmont Fujairah Beach Resort, Dibba Al-Fujairah, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Dibba Al-Fujairah
Job Category
Rooms
Description
Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be askedAdhere to guest check-in and check-out procedures pertaining to baggage handlingWelcome guest
Reference
77025603-42aa-497f-a194-a7a4b0d3dffc
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Kansas City, Kansas City, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Kansas City
Job Category
Rooms
Description
Specific Responsibilities:Retrieves items from shelves and storerooms, set up cleaning cart with supplies for daily use, constantly organizing carts, and storerooms in a clean and orderly fashion.Clea
Reference
0768a0d0-0542-4e0b-bd17-5b002510c571
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Kansas City, Kansas City, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Kansas City
Job Category
Rooms
Description
Title: Houseperson Reports To: Housekeeping Manager or Housekeeping Supervisor General Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest sati
Reference
739074de-a456-4e2b-ad88-0d9adc343329
Expiry Date
01/01/0001
Salary
Location
Mövenpick Resort Phan Thiet, Phan Thiet, Vietnam
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Vietnam
Job Category
Rooms
Description
Essential Duties and Responsibilities – (Key Activities of the role)• Monitors front office personnel to ensure guests receiving prompt, cordial attention and personal recognition• Supervises the Fron
Reference
6f452fdb-f02a-4452-9ba3-7634aa777480
Expiry Date
01/01/0001
Salary
Location
Swissôtel Sydney, Sydney, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sydney
Job Category
Rooms
Description
-Assists department managers for new staff induction and training of new and existing staff. -Performs opening and/or closing shifts within the Housekeeping.-Performs rooms inspection duties.-On going
Reference
c261e922-2672-4814-8034-ee37cc8cd10d
Expiry Date
01/01/0001