Assistant Director of Sales - MICE

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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

• Responsible of leading, directing and motivating the Sales team to ensure yearly sales budget is achieved and surpassed.
• Responsible for implementing management standards and quality guidelines in the Department set by the Area Commercial Director and assumes responsibility for all activities of the department in the absence of Director of Sales.
• To assist the Director of Sales in the preparation of the yearly revenue & expense budget.
• To actively lead the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.
• To assist DOS, Area Commercial Director and DRM with accuracy of revenue forecasting with most updated segments and market information.
• Responsible for Room Sales of managed accounts in MICE segment including all group bookings in both rooms and banqueting.
• With the guidance of the Director of Sales, lead the Sales team’s financial, administrative and operational procedures to ensure the annual revenue and expense budgets are achieved.
• To prepare accurate administration reports such as sales call schedules, sales call reports, month-end and other reports are submitted on time to Area Commercial Director.
• To ensure each member of the Sales team is enrolled in Accelerate Program, each is aware of their incentive goals and updated with their monthly achievements.
• To set key performance indicators linked to budget and holding the sales team accountable for results.
• To review performance of the sales team, commending strengths and pointing out areas for improvement.
• To manage the top producing accounts within the MICE segment ensuring targets are met.
• To conduct sales calls with the team.
• To implement strategies to run the Sales team in an effective and efficient manner.
• To assist Credit Department in following up all outstanding balances of accounts in a timely manner.
• To encourage the sales team to cross sell other AccorHotels properties.
• To ensure the Sales team is responding to all inquiries within 24 hours.
• To organize team building activities to promote team work and camaraderie in the Sales team.
• To ensure the Sales team has great relations with all AccorHotels Global Offices.
• To personally meet and greet all site inspections in the hotel.
• To lead the team in increasing the group conversion ratio of the hotel.
• To be updated of all market trends and consult the Area Commercial Director for possible actions.
• To be knowledgeable of all fire, health, safety, emergency and security procedures in the hotel.
• To represent the hotel in trade shows, road shows and business trip to build and maintain strong relationships with clients.
• To empower the team to take initiatives in their current roles.
• To constantly guide the Sales team, ensuring they are motivated, inspired and loyal.
• To build trust and team work among team members.
• To assist the Director of Sales in recruiting new and developing talents in the team.
• To be a good example to all team members in terms of work & life balance, time management and quality of work.
• To train, coach and develop the team.
• To recognize and celebrate the success of team members in a timely manner.
• To implement duties, projects and other assignments assigned by the Director of Sales and Area Commercial Director.

Personal Attributes

• Excellent understanding of luxury market
• Excellent understanding of all hotel departments
• Professional sales and presentation skills
• Knowledge of basic accounting, math skills and analytical capabilities required.
• Extensive knowledge of sales skills and revenue management
• Ability to assess/evaluate employee’s performance fairly.
• Must have strong interpersonal skills with attention to details
• Strong written and verbal communication skills
• A leader with a positive attitude
• Strategic thinking combined with the ability to move strategy to action
• Problem solving skills
• Managerial / Leadership skills
• Self-motivated, creative and confident, with a highly energetic personality
• Creative, independent, and manages stress gracefully
• Ability to meet deadlines consistently
• Pro-active and taking initiative
• Must be organized and ability to work and follow systems and procedures
• Must be adaptable to change of strategy, ideas, systems etc.
• Must be guest service oriented
• Proficiency in organizational planning with the ability to multi-task

• Minimum 5 years experience in sales position, preferably at an international 5 star hotel
• Degree/Diploma in Hotel Management / Business Administration
• Strong knowledge of Opera & Microsoft Office
• Understands the local culture and have worked in the region
• Fluency in English, written and spoken, is preferred