Assistant / Director of Sales (Corporate & MICE)

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

The Director of Sales is to support the Director of Commercial Strategy & Sales in driving the rooms revenue through management of existing accounts and development of new accounts and key markets.

Primary Responsibilities

To Achieve Rooms Revenue Budget and Individual Goal

• Actively participates in the preparation of the annual Sales and Marketing Plan and Room Revenue Budgets.
• Supports Director of Commercial Strategy & Sales in goals setting.
• Supports Director of Commercial Strategy & Sales to achieve rooms revenue budget and individual goals.
• Reviews and monitors room revenue, room nights and average rate performance of the accounts.
• Reviews groups booking pace in advance to help build base business for the hotel.
• Actively participate in Rooms Revenue Meeting and pricing strategy in corporate segment.

Management of Accounts and Development of New Accounts and Markets

• Drive and grow Corporate & MICE business to achieve the budgeted room revenue, room nights and average rate of the segment.
• Develop key account management strategy and individual accounts activation plan to support & drive room revenue performance and result delivery.
• Actively engages and manages clients through daily sales activities, site inspections and entertainment.
• Participates in Accor Sales Mission, relevant Roadshows and Trade shows and promotional events to foster strong relationship with existing clients and develop new markets by identifying prospective clients.
• Responsible in planning and activation of corporate related events in the hotel.
• Responsible for gaining exposure and inclusion in companies travel program.

Ad-Hoc Projects Champion

• Assists and supports in ad-hoc projects assigned by Director of Commercial Strategy & Sales
• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

• Minimum Diploma holder or equivalent.
• Degree holder an advantage.
• Minimum 7 years of relevant sales experience in a Luxury Hotel.
• Work experience in a Luxury Hotel in a similar capacity an advantage.
• Oral and written fluency in English.
• Ability to speak other language and basic understanding of local languages an advantage.
• Motivated.
• Results oriented.
• Independent.
• Team player / builder.
• Client / People oriented.
• Disciplined and dedicated.
• Displays initiative and creativity.
• Flexible and Able to articulate well.
• Excellent presentation skills.
• Good at relationship building and diplomacy.
• Aware of local market / competitions.
• Able to work in different locations.
• Ability to prioritise work tasks and has a sense of urgency.
• IT Savvy and well versed with systems.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.