Company Description
Join ibis budget Makkah Al Aziziah – Al Hidayah Towers Hotel, a member of the Accor network, one of the world’s leading hospitality groups bringing together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations worldwide.
Located in Makkah and just 7.5 km from Masjid Al Haram, ibis budget Makkah Al Aziziah is a large-scale hospitality destination comprising 10 towers with 4,502 rooms and a total capacity of 21,504 guests. The hotel primarily serves the Hajj and Umrah markets, welcoming individual pilgrims and groups from Saudi Arabia and international source markets.
At Accor, we believe in you and what you bring to the team. We provide opportunities for learning, development and career advancement in an inclusive environment where every gesture, every smile and every action contributes to creating a positive and memorable impact for our guests, our colleagues and our planet.
Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in a world where life beats faster.
Job Description
• Own event enquiries. Manage assigned leads for meetings, conferences, training programmes, corporate functions and social celebrations from initial qualification through confirmed booking.
• Convert business. Create accurate, attractive proposals covering venue, catering, audiovisual requirements, guestroom needs and suitable event packages; follow up consistently to secure decisions.
• Protect commercial value. Quote in line with approved rates, space availability and revenue guidelines; identify upselling opportunities in menus, packages and additional services.
• Host client visits. Arrange and conduct venue showrounds, presentations and detailed needs-assessment meetings, presenting the hotel’s facilities with confidence.
• Manage confirmations. Prepare and track contracts, booking documentation, deposits and agreed payment milestones in coordination with Finance and relevant teams.
• Handover accurately. Capture comprehensive event requirements and hand over confirmed business, timelines and revisions to Event Planning / Operations and the relevant hotel departments.
• Build repeat business. Develop relationships with corporate bookers, planners and social-event clients; seek referrals and future event opportunities after each booking.
• Maintain forecast discipline. Update enquiry status, conversion, forecast value, lost-business reasons and event-space utilisation in the designated systems.
Qualifications
• Approximately 1–3 years’ experience in hotel events sales, banqueting sales, MICE or a comparable venue-sales position.
• Working understanding of event proposals, banquet packages, function-space selling, contracts and client handovers.
• A strong customer-service mindset with commercial instinct, follow-up discipline and the confidence to close business.
• Excellent coordination and attention to detail; able to handle multiple enquiries and deadlines in a fast-paced environment.
• Fluent professional English, spoken and written; additional languages are an advantage.
• Proficiency in MS Office and experience with hotel sales, events or CRM systems are preferred.
Additional Information
• Saudi nationals only.
• Ability to work in Makkah and support the hotel's Hajj and Umrah business.
