Assistant Director of Housekeeping

​​​​​Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

What you will be doing:

Reporting to the Director, Rooms Operations, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Address guest concerns and react quickly; logging and notifying proper departments as required
• Supervise the day-to-day operation of the department to ensure service standards are followed
• Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
• Monitor labor costs while ensuring effective scheduling and department productivity
• Assist with preventative maintenance programs while working with the Chief Engineer
• Manage the departmental budget in a fiscally responsible manner
• Ensure inventory and ordering of linen, guest supplies, and cleaning products are managed effectively
• Ensure effective communication, including coaching and performance management
• Attend regularly scheduled departmental meetings
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. 
• Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). 
• Prepare and conduct Housekeeping interviews as required and follow hiring procedures 
• Balance and clear room status daily. 
• Assist in preparing employee Schedules according to business forecast, payroll budget guidelines, and productivity requirements 
• Monitor all V.I.P.'s, special guests and requests. 
• Ensure completion of regular maintenance and cleaning projects on a biannual basis. 
• Collaborate on FF&E, OS&E, other large format complex capital projects 
• Other duties as assigned
• Salary Range: $100,000 to $115,000 USD Gross per Annual

Your experience and skills include:

• Rooms division leadership +3yrs (including, but not limited to front office management) 
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous leadership experience required

 Physical Aspects of Position (include but are not limited to): 

• Seated computer work, including constant keyboarding and mousing
• Frequent standing and walking throughout the shift
• Occasional lifting up to 25lbs

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Visa: Must be able to provide proof of eligibility to work in the United States

What is in it for you:

• Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion, Sustainability and WATCH

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D