Assistant Director, Conference Services and Catering

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

At Fairmont Banff Springs, we don’t just host events, we make special happen. Through engaging service, inspired cuisine, and unforgettable settings, we create moments that stay with our guests long after the last toast.

As Assistant Director, Conference Services & Catering, you are a true owner of the event experience. You bring vision, accountability, and innovation to every conference and celebration, leading a high-performing team and shaping event offerings that elevate the Fairmont Banff Springs reputation while driving results. Your leadership ensures seamless execution, energized colleagues, and events that consistently exceed expectations.

Competitive Salary: $100,000-$106,000 gross annually, based on previous experience & education

Job Duties Include:

Reporting to the Director of Conference Services, responsibilities and essential job functions include but are not limited to the following:   

• Lead, inspire, and develop a team of Conference Services Managers and Coordinators
• Own the execution of large and complex conferences from contract definite through on-site delivery, ensuring exceptional guest experiences, flawless execution, and revenue optimization.
• Drive innovation in event creation by developing new, creative event offerings aligned with industry trends, guest expectations, and new revenue opportunities, always focused on how we make special happen
• Oversee and direct all Conference Services office activity, ensuring service standards, brand expectations, and operational best practices are consistently met.
• Play an active role in financial ownership, contributing to the preparation, execution, and achievement of annual budgets and business plans.
• Establish and maintain strong client relationships prior to, during, and post conference, consistently exceeding expectations and driving repeat and referral business.
• Conduct site inspections and client walkthroughs as required, confidently showcasing Fairmont Banff Springs and tailoring experiences to client needs.
• Ensure accuracy, quality, and timeliness of all function bookings, group resumes, event contracts, and banquet event orders.
• Partner closely with the Director of Conference Services to prepare and manage weekly and monthly forecasts, balancing demand, space optimization, and operational capacity.
• Balance operational excellence, administrative priorities, and colleague engagement to support a high-performing team

Your Skills & Qualifications:

• Previous leadership experience within a similar role required
• Computer literate in Microsoft applications and relevant computer applications required 
• University/College degree in a related discipline as asset.
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Proactive, detail oriented, and able to work collaboratively across teams to drive results and deliver memorable experiences

Job Perks & Benefits:

• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• We offer some relocation assistance for qualified candidates.
• Subsidized staff accommodation provided on-site for full time status employees for 1 month, off-site accommodation is available for you to rent downtown based on availability
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit   www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

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