Company Description
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
HR in Hospitality Awards 2025:
🏆 Excellence in Employee Experience
🏆 HR Team of the Year
🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
Institute of Hospitality Awards 2025
Job Description
Job title: Casual Server
Department: Food & Beverage, Gallery
Inspired & supported by: Restaurant General Manager
Salary: £18.70 per hour (including service charge)
Your purpose will be:
You are an ambassador for exceptional service which is the hallmark of The Savoy’s food and beverage experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You will be accountable for:
- Delivering a memorable and professional 5-star service experience
- Advising guests through enthusiastically sharing your knowledge about our F&B offering
- Delivering on all standards, policies and procedures to create memorable luxury guest experiences
Your key responsibilities & contribution will be:
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
- Engage with guests to offer exceptional experiences across all aspects of dining, including breakfast, afternoon tea and evening dining
- Assisting guests regarding menu choices in an informative and enthusiastic way
- Taking reservations with all required details
- Boosting our revenue through upselling and other creative initiatives
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
Qualifications
What you will need to do in this role:
Essential:
- 1-2 years of serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality and what it takes to deliver it
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
- Quick thinking, resourceful and able to solve problems’ at the moment
- Ability to remain calm and courteous at all times
- Ability to work well under pressure in a fast-paced and changing environment
- Able to work collaboratively as part of a team
- Flexibility to work shifts, including weekends and holidays, as per the hotel's operational needs, as well across the day for breakfast, afternoon tea and evening
- Good knowledge of spoken and written English
Desirable:
- Basic knowledge of a POS System
- Basic knowledge of Open table
- Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary, pension,
- Accrued holiday
- Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Colleague restaurant, interfaith prayer room, savoy gym and wellness room
- Laundry services for all colleagues
- local discounts for F&B and retail
