All Day Dining Commis Server, The Savoy Hotel

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Commis Server         

Department: Food & Beverage, All-day-dining: Gallery  

Inspired and Supported by: Restaurant General Manager

Salary: £32,655 including service charge

Your purpose will be: As a Commis Server in our all-day dining restaurant, you play a key role in delivering an exceptional dining experience. With a warm and professional approach, you will support the front-of-house team, ensuring seamless service while upholding the highest standards of hospitality.

You will be accountable for:

• Service Excellence: Assisting in the smooth operation of the restaurant by setting up tables, delivering food and beverages promptly, and maintaining impeccable cleanliness.
• Guest Engagement: Providing a warm and welcoming experience, anticipating guest needs, and responding promptly to requests.
• Support to the Team: Assist servers, bartenders, and supervisors in all aspects of service, including mise-en-place, table maintenance, and replenishing supplies, ensuring smooth and efficient operations.
• Operational Efficiency: Keep all stations impeccably stocked, clean, and organised to support flawless service throughout breakfast, lunch, afternoon tea, and dinner.
• Menu & Beverage Knowledge: Develop a deep understanding of the menu, wine list, and beverage offerings to confidently assist guests with recommendations and accommodate dietary requirements with finesse.
• Maintaining Standards: Following all service procedures and adhering to health, safety, and hygiene regulations.
• Collaboration & Communication: Work seamlessly with the kitchen, bar, and front-of-house teams to maintain a refined and efficient service flow.
• Waste Reduction & Sustainability: Follow best practices in waste management, recycling, and responsible handling of food and beverages.
• Adaptability & Multitasking: Seamlessly shift between front-of-house and back-of-house duties as needed to support the overall efficiency of the restaurant.

What you will need to do in this role?

Essential:

• 1–3 years of experience in the hospitality industry, ideally in a restaurant or hotel setting.
• Passion for delivering outstanding guest service in a fast-paced environment.
• Strong teamwork and communication skills.
• Ability to multitask and stay organised under pressure.
• A positive, proactive, and professional attitude.
• Willingness to work flexible shifts, including mornings, evenings, weekends, and holidays.

Desirable:

• Previous experience in a luxury hotel or high-end restaurant.
• Knowledge of POS systems and basic cash-handling skills.
• Basic understanding of food safety and hygiene regulations.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary, pension, and life assurance
• 31–33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access, cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• English classes, optician reimbursements, and local discounts for F&B and retail