Airport Representative (6 Months Contract)

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• To make guests feel welcome and provide a more personal service, very often by simply listening to guests.
• Taking care of guests on arrival and departure.
• To inform the superior / FO Manager of any complaints or any other problems that may arise.
• To ensure that any orders or decisions taken by superior/ FO Manager are strictly followed up.
• To react to all daily operating problems and complaints rose and to offer solutions.
• To maintain effective and cordial Guests relations and to take the initiative to achieve service excellence.
• Greet guests with a friendly and sincere welcome (cold towels and arrival cocktail).
• Maintain a positive, service orientated attitude towards the guest, the employees and the hotel.
• Ability to communicate orally or in writing with supervisors, co-workers and guests regarding any problems or concerns, guest’s satisfaction, and to provide any necessary assistance.
• Possess good judgment in difficult or emergency situations.
• Enforces the compliance of all Front Office procedures on a daily basis.
• Handling guest arrival with pick up request, and arrange the transportation.
• Assist with guest luggage as and when required.
• Inform Front Office manager, superior, concierge or guest relation officers when VIP on their way to the hotel.
• Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
• Stand by at the arrival terminal for every flight arrival.
• Write all the additional instruction for guests or information about guest arrival or departure in the logbook and should be transferred to the expected arrival list of each airport rep.
• Escort the guest to the other domestic flight
• Any changes on arrival and departure flight must be reported to Front Office manager.
• If there is a problem while on duty, must be discussed and report to FOM / Superior.
• Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel. Submit names and arrival flight numbers to meeting service staff.
• Anything that is related to operation as well as special cases of leaving must be noted down in the logbook, and also have to have the written approval of FOM / Superior.
• Must follow the working schedule properly. Any changes to be reported and approved by FOM / Superior.
• To undertake any other duties assigned from time to time by the Front Office Manager / Superior.

• Diploma in Hospitality Management or equivalent qualifications
• Minimum 1-2 years of relevant experience in a similar capacity
• Additional certification(s) in Tourism management will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Past experience of working in the Maldives will be an advantage

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS