- Full-Time
- Permanent
- IBIS STYLES
- Rooms
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ibis Styles Puteaux Paris La Défense, Puteaux, France
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REF1157J
RECEPTIONNISTE TOURNANT H/F
Region
Europe and North Africa
Tu as envie de rejoindre une équipe dynamique et souriante :
Cette annonce est sûrement faite pour toi !
Au cœur du quartier d’Affaires parisien, l’ibis Styles Puteaux Paris La Défense, hôtel ouvert en 2019, recherche un nouveau challenger pour son équipe de 12 personnes.
Relation client
- Accueille le client dès son arrivée avec prévenance et attention.
- Contribue, par une relation chaleureuse et personnalisée, à sa fidélisation.
- Prend en compte et anticipe les besoins du client
- Gère les objections et/ou remarques éventuelles du client ; veille à apporter une réponse dans le meilleur délai possible
- Véhicule l’image de l'hôtel
- Contribue à faire vivre les concepts de la marque au quotidien.
- Respecte l'ensemble des engagements de réservation.
- Vous participerez à l'animation du petit déjeuner, du bar et des encas.
Technique métier
- Assure les opérations liées à l'accueil et au départ du client dans le respect des procédures internes
- Renseigne le client sur les conditions de séjour, les formalités et les services proposés par l'hôtel
- Gère les appels téléphoniques
- Applique les procédures d'audits internes
- Transmet les informations nécessaires aux autres services (étages, technique,...) et aux autres membres de son service
- S’assure de la disponibilité et de l’actualité des documents mis à disposition du client
- Effectue les prises de réservation
Commercial
- Valorise les différentes prestations de l’hôtel pour optimiser les ventes
- Applique et argumente la politique tarifaire de l’hôtel afin d'optimiser le Revpar
- Valorise le programme de fidélité ALL et adapte ses argumentaires en fonction des besoins du client
Gestion
- Respecte les procédures en matière de facturation et d’encaissement
- Gère le fonds de caisse qui lui est confié
- Peut être en charge de la préparation et de l'envoi des factures "débiteurs divers"
Hygiène / Sécurité des personnes / Environnement
- Veille à la propreté de son lieu de travail
- Connaît et applique les règles de sécurité de l’hôtel (incendie...)
- Veille à la sécurité des biens et des personnes
- Respecte les engagements de la « Charte Environnement » Planet 21 (économie d'énergie, recyclage, tri des déchets...)
Profil recherché
- Connaissances des logiciels : FOLS - RESAWEB
Votre expérience et vos compétences incluent :
Qualité de service essentielle.
Capacité à créer et maintenir de bonnes relations avec les parties prenantes au sein du service.
Excellente communication favorisant le partage d'information
Capacité à partager une culture d’équipe forte
Avantage :
- 13eme mois
- Prime de participation
- Prime d'intéressement
- Prime mensuelle
- Remboursement transport à hauteur de 50%
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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