- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Mayakoba, Playa del Carmen, Mexico
__jobinformationwidget.freetext.ExternalReference__
REF62554M
Agente de Royal Service / PBX
Region
Luxury & Lifestyle
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Colaborar con todas las áreas del Hotel, llevando los más altos estándares de satisfacción en el servicio, calidad e higiene, así como las políticas, estándares establecidos por la Compañía, convirtiendo cada momento en un recuerdo inolvidable.
Dar seguimiento, en coordinación con los líderes departamentales, a la correcta aplicación de las políticas, los estándares y procedimientos.
- Control y seguimiento a llamadas telefónicas.
- Colaborar con todas las áreas del Hotel, llevando los más altos estándares de satisfacción en el servicio.
- Programar, monitorear y dar seguimiento a peticiones de clientes, heartists, proveedores y huéspedes de acuerdo a los más altos estándares AAA.
- Ser una persona muy proactiva, trabajo en equipo, capaz de manejar diversas actividades y proyectos simultáneamente.
- Conocimientos avanzados de Microsoft Outlook, Word, Excel, y Power Point
- Ingles Avanzado
- Habilidad para aprender programas nuevos.
- Habilidad de planeación, organización y atención al detalle.
- Habilidad de comunicación verbal y escrita.
- Habilidad de liderazgo.
- Proactividad, trabajo en equipo, capaz de manejar diversas actividades y proyectos simultáneamente.
- Excelente manejo de tiempo.
- Creatividad, innovación, entusiasmo.
- Estudios a nivel Licenciatura.
- Experiencia en Industria Hotelera de categoría 5 Diamantes.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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