- Full-Time
- Permanent
- SOFITEL
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
SOFITEL MARRAKECH PALAIS IMPERIAL, Marrakesh, Morocco
__jobinformationwidget.freetext.ExternalReference__
REF4970P
Agent de Réservation
Region
Luxury & Lifestyle
Sofitel Marrakech Palais Imperial & Spa, joyau de l'hospitalité marocaine, incarne le luxe et l'élégance au cœur de la vibrante ville de Marrakech. Faisant partie du prestigieux groupe Accor, cet hôtel cinq étoiles offre une expérience inoubliable mêlant raffinement français et charme marocain. Niché au milieu de jardins luxuriants, à quelques pas des célèbres sites historiques de la ville, Sofitel Marrakech Palais Imperial & Spa est reconnu pour ses services haut de gamme, son attention aux détails et son engagement envers l'excellence culinaire.
L’agent de réservation est responsable de la gestion des demandes de réservation (téléphone, e-mail, plateformes en ligne), en assurant un accueil chaleureux et professionnel, dans le respect des standards de qualité Sofitel et du groupe Accor.
Répondre aux demandes de réservation individuelles ou groupes par téléphone, e-mail ou système de réservation.
Fournir des informations précises sur les tarifs, les types de chambres, les services de l’hôtel et les offres en cours.
Saisir et mettre à jour les réservations dans le système informatique.
Gérer les modifications, annulations, garanties et conditions de paiement des réservations.
Appliquer les procédures de ventes et de yield management.
Participer à la maximisation du taux d’occupation et du revenu par chambre.
Assurer un service client conforme aux standards Sofitel (luxe, élégance, qualité).
Collaborer étroitement avec les services Réception, Commercial, Revenue Management et Conciergerie.
Respecter les règles de confidentialité et de sécurité des données clients.
Participer à la gestion des extranets et OTA (Booking.com, Expedia, etc.) si nécessaire
Maîtrise des outils informatiques de réservation
Excellente communication orale et écrite (en français, anglais exigé – autre langue un plus)
Connaissance du secteur hôtelier haut de gamme / luxe
Sens du service client très développé
Excellente présentation et élocution
Rigueur, organisation, discrétion
Esprit d’équipe, proactivité et capacité d’adaptation
Gestion du stress et des priorités
- Repas pris en charge pendant les heures de travail au Heartist Lounge.
- Assurance maladie.
- Carte Heartist Accor.
- Avantages Spécifiques.
- Et bien plus encore...
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Sofitel Bangkok Sukhumvit, Bangkok, Thailand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Bangkok
Job Category
Sales & Marketing
Description
Lead the Marketing Communications strategy for Sofitel Bangkok Sukhumvit and Mercure Bangkok Sukhumvit 11.Oversee brand management, PR, digital marketing, social media and marketing campaigns across b
Reference
4eb542c3-1051-40f9-9aa4-a4feec3d5859
Expiry Date
01/01/0001
Salary
Location
Sofitel Gold Coast Broadbeach, Broadbeach, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
SOFITEL
Job type
Permanent
Locations
Broadbeach
Job Category
Sales & Marketing
Description
A career that lets your passion shine:Respond promptly and professionally to all reservation enquiries via phone, email and online channels, delivering a seamless and personalised booking experienceMa
Reference
3963bf34-762b-47c7-8bde-eac20645c72c
Expiry Date
01/01/0001
Salary
Location
Sydney, Australia
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sydney
Job Category
Loyalty
Description
An exciting opportunity is available for a Director of Loyalty B2B & Partnerships to join our team in Sydney. This role is responsible growing and activating our Pacific loyalty partnerships portfolio
Reference
c1e35213-d0a6-4a57-87e6-70b64d62160a
Expiry Date
01/01/0001
Salary
Location
Mercure Melbourne Doncaster, Melbourne, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Melbourne
Job Category
Sales & Marketing
Description
Drive business development and account management across Corporate, MICE, Wholesale, Inbound and Leisure segments.Manage and grow key accounts while identifying and securing new business opportunities
Reference
dbce6fb5-420f-4436-af22-5eb48bbc8a44
Expiry Date
01/01/0001
Salary
Location
FAIRMONT NEW ORLEANS, New Orleans, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
New Orleans
Job Category
Sales & Marketing
Description
SUMMARY OF RESPONISBILITIES:Serve as the primary contact for clients following the sales process, managing all event planning details through completion.Plan, coordinate, and oversee corporate meeting
Reference
807b5c37-579e-41b4-96fb-d346855868e5
Expiry Date
01/01/0001
Salary
Location
Pullman Bali Legian Beach, Legian, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Indonesia
Job Category
Loyalty
Description
•Responsible for the supervision and management of the overall Guest Experience operations by ensuring that all service standards delivery are maintained in accordance to the Hotel’s strategic plan an
Reference
39f29d99-fcc9-4273-a787-b662f161eb6e
Expiry Date
01/01/0001
Salary
Location
Minaro Hotel Tokaj - MGallery Collection, Tokaj, Hungary
Experience Level
Associate
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Hungary
Job Category
Sales & Marketing
Description
Key ResponsibilitiesManage individual and group reservations through phone, email, and online booking channels.Deliver exceptional service and personalized assistance to guests throughout the reservat
Reference
4075830e-bc0f-4a9b-87c3-b7fd0d58cc4e
Expiry Date
01/01/0001
Salary
Location
Mercure Serpong Alam Sutera, South Tangerang, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
South Tangerang
Job Category
Sales & Marketing
Description
The Sales Manager (Corporate Segment) is responsible for driving corporate business revenue by developing, managing, and expanding relationships with corporate clients and key accounts. This role focu
Reference
ce67ec68-a936-43ed-b435-d4fd7fa64dc4
Expiry Date
01/01/0001
Salary
Location
Sofitel Paris Le Faubourg, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Apprenticeship
Locations
Paris
Job Category
Sales & Marketing
Description
Une carrière qui laisse votre passion s’exprimerNotre directrice communication et projets Marketing recherche sa perle rare !Vos missions porteront principalement sur :- La mise à jour de supports (ma
Reference
200673c2-6f16-4e06-98c9-c2f739838b32
Expiry Date
01/01/0001
Salary
Location
Fairmont The Queen Elizabeth, Montreal, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Montreal
Job Category
Sales & Marketing
Description
Se rapportant au Directeur Marketing, le ou la Spécialiste marketing digital est responsable de la planification, de la mise en œuvre et de l'optimisation des initiatives de marketing numérique du Fai
Reference
17eae650-6eb2-48c9-bd13-9a79a28dc589
Expiry Date
01/01/0001