Company Description
Join the Team at Minaro Hotel Tokaj MGallery Collection
Minaro Hotel Tokaj MGallery Collection is far more than a five-star hotel—it is a unique destination where exceptional design, gastronomy, local heritage, and unforgettable guest experiences come together. Located in the heart of the Tokaj Wine Region on the site of a former andesite quarry, our hotel is part of the prestigious MGallery Collection, creating memorable stories that stay with our guests long after they leave.
We believe true luxury is not only defined by the surroundings, but by the people who bring them to life. Every day, our colleagues embody our brand promise by creating authentic, personal, and memorable moments for every guest.
We are currently looking for a passionate and service-oriented Reservation Agent—someone who understands that the guest experience begins long before arrival. As the first point of contact for many of our guests, you will play a key role in creating positive first impressions while ensuring every reservation is handled with professionalism, care, and attention to detail.
Job Description
Key Responsibilities
- Manage individual and group reservations through phone, email, and online booking channels.
- Deliver exceptional service and personalized assistance to guests throughout the reservation process.
- Provide accurate information about room types, rates, hotel facilities, packages, and special offers.
- Maximize revenue by identifying upselling and cross-selling opportunities while meeting guests' needs.
- Ensure reservation data is entered accurately and maintained in the hotel's property management system.
- Coordinate closely with Front Office, Sales, Revenue Management, and other departments to ensure seamless guest experiences.
- Handle guest requests, modifications, cancellations, and special arrangements efficiently and professionally.
- Ensure compliance with Accor and MGallery brand standards, reservation procedures, and service quality expectations.
Qualifications
Who We Are Looking For
We are seeking a hospitality professional who enjoys communicating with people, has excellent organizational skills, and is passionate about delivering outstanding service from the very first interaction.
The ideal candidate will have:
- Previous experience in reservations, front office, guest services, or customer service, preferably in a hotel environment.
- Excellent communication and interpersonal skills.
- A guest-focused mindset with a strong attention to detail.
- Good organizational and time-management abilities, with the capacity to prioritize multiple tasks.
- Commercial awareness and confidence in identifying sales opportunities.
- Fluency in both Hungarian and English; additional language skills are an advantage.
- Good computer skills and experience with hotel reservation or property management systems is preferred.
- Experience within an international hotel company—particularly Accor—will be considered an advantage.
Additional Information
What We Offer
This is more than a reservation role—it is an opportunity to become part of one of Hungary's most distinctive luxury hotels and contribute to creating memorable guest journeys from the very first contact.
What awaits you:
- The opportunity to work for the unique MGallery Collection and become part of the international Accor family.
- A welcoming and supportive team that values collaboration, respect, and continuous learning.
- Excellent training, professional development, and international career opportunities within the Accor network.
- A competitive salary and attractive employee benefits.
- Discounted accommodation and dining at Accor hotels in more than 110 countries.
- The opportunity to create meaningful first impressions and memorable guest experiences every day.
If you are passionate about hospitality, enjoy helping people, and would like to be part of a luxury hotel where every guest interaction matters, we would be delighted to receive your application.
Please submit your application by 10 August 2026 by clicking the "I'm Interested" button in this job advertisement.
