Accounts Receivable Coordinator

About Fairmont Grand Del Mar

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

We invite you to join the world of luxury hospitality at the Fairmont Grand Del Mar, as our new Accounts Receivable Coordinator.

Responsibilities

The Accounts Receivable Coordinator will be responsible for managing the hotel’s accounts receivable functions, ensuring accurate and timely billing, collections, cash applications and group reconciliations. This position works closely with Front Office, Sales, Catering and other hotel departments to resolve billing issues.

• Communicate with guests and clients regarding collection issues, contribute to monthly Credit Meeting preparation, attend weekly resume meetings, and attend pre-con meetings as needed.
• Handle all FIT, Golf, Catering Event Billings and assist with Group Billing.
• Monitor accounts receivable aging and follow up on outstanding balances.
• Post and apply payments accurately to customer accounts including credit cards, checks, ACH and others
• Research and follow up on guest disputes and credit card chargebacks.
• Collect and post advance deposits for upcoming events.
• Support membership billing when necessary.
• Communicate with Sales and Catering regarding group billing, deposits and final invoices.
• Ensure all billing and collection activities comply with hotel policies and internal controls.
• Assist with audits by providing requested documentation and financial records
• Assist with various special projects as assigned by the Assistant Director of Finance/Chief Accountant.

Qualifications

• Background in accounting and proficient knowledge of computer programs. Must be customer service oriented and be able to communicate with customers on a professional level.
• Proficient in computer programs, such as Accounting programs and Microsoft Office (excel, word, etc.)
• Prior accounting experience is required
• Hotel experience preferred but not required
• Experience with hotel accounting systems and property management systems preferred
• Customer Service experience is preferred
• Ability to communicate both verbally and written in English.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to question from managers, clients, customers, and vendors.
• Ability to communicate to customers in a professional, business-like manner

Physical Demands

• Must be able to sit for extended period of time

Wage Information

The hourly rate for this position is $29.00.

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

What is in it for you: 

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
• Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time and Part-time employees are eligible for:

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Applicants must be legally eligible to work the United States.