Treatment Supervisor - Full Time

As Treatment Supervisor, you play a key leadership role in delivering exceptional spa experiences that inspire balance, restoration, and well-being. Nestled between Vancouver’s mountains and vibrant cityscape, our spa is a holistic self-care escape designed to reconnect guests with their energy and restore harmony in body and mind.

Reporting to the Treatment Manager, you support the day-to-day treatment operations by leading, training, auditing, and supervising a team of skilled service providers, ensuring uncompromising standards of guest care, professionalism, and luxury. This role balances leadership and hands-on service, with the Treatment Supervisor performing treatments within their trained modality approximately two days per week, while dedicating the remaining time to supervisory and operational responsibilities, or as required.

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $33.25 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Grow your career within a Forbes Five-Star Spa, recognized for excellence in service, wellness innovation, and guest experience.

What you will be doing:

• Perform treatments adhering to all Willow Stream standards and protocols as required.
• Consistently model professional engaging, luxury 5 star service to treatment providers.
• Assist in recruitment, development and training of all providers.
• Ensure Guest satisfaction at all times by ensuring that safety and service is always the spa's first priority.
• Take a leading role in resolving any and all guest concerns by role modeling professional service delivery.
• Lead the trainer team with effective and efficient training plans for treatment providers.
• Assist in the development and implementation of treatment protocols.
• Ensure service excellence through treatment evaluations and follow-up.
• Assist with effective scheduling of colleagues to maximize therapist utilization.
• Assist with effective management of facilities to maximize treatment room occupancy.
• Ensure the spa facilities and treatment rooms are in peak condition at all times (maintenance and cleanliness). Conduct daily treatment room audits.
• Ensure effective and timely communication among all spa departments and throughout the Hotel through weekly/monthly departmental communication meetings.
• Conduct development and performance management discussions as required in a timely manner.
• Review daily productivity and approve payroll.
• Ensure inventory management of professional supplies/equipment which includes: monthly count, ordering, receiving, par levels and dispensing controls.
• Endure adherence of hotel, spa and facility policies.
• Ensure adherence of standard operating procedures for all providers.
• Offer support and supervision for all spa departments as required.
• Create a visual presence within department for all spa staff via regular facility walk-throughs.
• Role model and ensure adherence to all safety procedures and practices for spa colleagues.
• Carry out any other duties and responsibilities as assigned.

Qualifications:

• Minimum of 3 years experience as an Aesthetician and/or Massage Therapist and/or Body Technician
• Supervisory experience in a spa environment (minimum of 2 years preferred)
• A genuine passion for delivering exceptional guest experiences, with strong attention to detail and quality
• Proven ability to lead, coach, and motivate a team of spa professionals, fostering collaboration and accountability
• Strong interpersonal and communication skills, both written and verbal
• Demonstrated success in professionally addressing and resolving complex or sensitive guest and team matters
• Highly organized, results-oriented, and able to adapt in a fast-paced, evolving environment
• Energetic and flexible, with the ability to prioritize and manage multiple tasks simultaneously
• Strong time management, training, and development skills
• Computer proficiency, including Microsoft Word, Excel, and PowerPoint

Your team and working environment:

You’ll be part of a passionate, skilled, and wellness-focused team dedicated to creating meaningful, restorative experiences. The environment is serene yet dynamic, encouraging collaboration, continuous learning, and a shared commitment to helping guests feel renewed, energized, and cared for.

Visa requirements: Successful candidates must be legally eligible to work in Canada. The hotel is unable to assist candidates with Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS