Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Have knowledge of all of the units and services in the Spa
Carry out all other duties assigned by managers and hotel management not specified in the job description.
Perform duties according to the practices and operational standards identified by the Spa Manager.
Approach guests in a friendly and respectful manner.
Welcome spa guests, introduce them to the Spa Centre and provide sufficient information about the services offered.
Have excellent knowledge of the human anatomy and pay attention to this during applications.
Carry out activities and practices aimed at increasing sales.
Responsible for procuring and ensuring availability of all care, cleaning and other supplies related to the massage rooms.
Check the massage room before admitting guests and ensure that the lighting and volume are at the desired level.
To fully comply with the duration of the service offered, ensuring that the service is neither shorter nor longer than it should be, and adhere to the standard operating instructions.
Punctually greet the guest that will receive services at the reception or place instructed by the reception and accompany the guest to the massage room in a respectful manner.
See guests out in the same respectful manner after the service is delivered.
Have good knowledge of the contents of all cosmetics used.
Continuously control the product stock and consumption levels and inform the Spa Manager beforehand for product purchase orders.
Report to the Spa Manager any guest complaints and requests related to practical errors or the information provided during product and massage applications, sales and while explaining the services.
Qualifications
University degree in a related discipline preferred
Preferably luxury brand experience in a similar position
Excellent communication and organization skills
Strong interpersonal and problem solving abilities
Ability to work within a team
Excellent reading, writing and oral proficiency in English Language.
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
